Terms of Service

Welcome to iqvori

Thank you for visiting iqvori. We aim to provide a convenient online shopping destination where customers can explore knitted goods, textile products, and everyday fabric essentials.

Our website is designed to make product discovery and purchasing straightforward by presenting available collections, relevant product descriptions, shopping information, and customer support resources in one place.

These Terms of Service establish the conditions that apply when you access or use our website, browse our collections, create an account, place an order, or communicate with our customer service team.

They are intended to explain the respective responsibilities of customers and the business operating our online store, including the rules concerning product information, purchases, payment arrangements, delivery, returns, and website use.

Please take a moment to review these provisions before using our services. By accessing or making purchases through the iqvori website, you acknowledge that you have read and agree to these terms, subject to any mandatory rights and protections provided by applicable law.

If you do not agree with the applicable conditions, please discontinue using the relevant website services.

The iqvori online store is owned and operated by Weifang Yuezhou Digital Technology Co., Ltd.

1. General Website Access and Acceptable Use

iqvori provides an online platform through which visitors can explore available textile products, review product information, and purchase merchandise offered through our store.

We aim to maintain a website that is accessible, functional, and suitable for ordinary shopping activities.

When accessing or using our website, you agree to act lawfully, respect the rights of other users, and avoid activities that could interfere with the operation or security of our services.

You must not use our website for any of the following purposes:

Engaging in fraudulent, deceptive, unlawful, or unauthorized activities.
Providing false or misleading information during registration, checkout, or customer communications.
Attempting to access restricted areas, administrative functions, or other users' accounts without authorization.
Interfering with website infrastructure, security systems, or normal service operations.
Uploading malicious software, harmful code, or other materials that may affect website functionality.
Using automated tools to extract, collect, or reproduce website information in an unauthorized manner.
Copying, distributing, or commercially exploiting protected website content without appropriate permission.
Impersonating another person, business, or organization.
Taking actions that may disrupt the shopping experience of other visitors.

We reserve the right to investigate suspected misuse and take reasonable protective measures where appropriate, including restricting access to affected website functions when necessary and permitted by law.

Our intention is to maintain an online shopping environment where customers can browse products and complete purchases without unnecessary disruption.

2. Product Descriptions, Textile Characteristics, and Availability

We make reasonable efforts to present useful and understandable information about the knitted and textile products available through iqvori.

Individual product pages may contain details such as:

Product names, descriptions, and photographs.
Fabric or fiber composition, where available.
Knitted, woven, or other construction characteristics.
Product dimensions, measurements, and weight specifications.
Available colors, patterns, textures, and designs.
Material properties and relevant product features.
Intended applications and general usage information.
Package contents and included components.
Applicable cleaning and maintenance instructions.

Customers are encouraged to examine the complete product listing before placing an order.

Material and Construction Information

Textile products may vary in appearance and characteristics depending on their materials, manufacturing processes, construction methods, and intended applications.

For example, knitted and woven products may have different structural characteristics, textures, flexibility, and other properties.

The exact characteristics of an item depend on its individual specifications. Customers should refer to the relevant product description rather than assume that all products share the same material properties.

Where detailed composition or manufacturing information is available, we aim to present it in the corresponding product listing.

Product Images and Display Differences

Product photographs are provided to help customers understand the general appearance and design of the merchandise.

However, the actual appearance of a product may differ slightly from the images displayed online due to:

Screen brightness and display calibration.
Different device and monitor characteristics.
Photography lighting and image processing.
Differences in viewing environments.
Natural variations in certain materials or manufacturing processes.

We encourage customers to consider both written descriptions and product photographs when making purchasing decisions.

Minor visual differences do not necessarily indicate that an item is defective or materially different from its description.

Product Availability and Changes

Product collections, available variations, inventory information, and displayed prices may change as our store develops.

We may update product descriptions, revise listings, modify available options, or discontinue products when necessary, subject to applicable legal requirements.

If an error in a product listing materially affects an order, we will review the circumstances and address the matter in accordance with applicable law and our store policies.

Changes to publicly displayed prices do not automatically alter the agreed price of an order that has already been confirmed.

3. Product Selection and Customer Considerations

We encourage customers to consider their individual requirements before purchasing textile products.

When selecting an item, you may wish to review:

The listed fiber or material composition.
Product dimensions and measurements.
Fabric texture and construction.
Color and pattern options.
Thickness or weight information, where provided.
Intended applications.
Washing and maintenance requirements.
Included accessories or package components.

Different materials may require different methods of cleaning, drying, storage, and general maintenance.

Customers should follow the product-specific care instructions provided with the item or displayed on the website, where available.

Please do not assume that every textile product is suitable for every purpose or cleaning method.

If a particular specification is important to your purchasing decision, we recommend contacting our customer service team before placing an order.

4. Customer Accounts and Account Responsibilities

Certain website functions may allow customers to register, access, or manage an account.

If you choose to create an account, you are responsible for ensuring that the information provided is accurate and kept reasonably up to date.

Your responsibilities include:

Providing truthful registration and contact information.
Maintaining the confidentiality of your login credentials.
Taking reasonable precautions to prevent unauthorized access.
Updating relevant account details when they change.
Using your account only for lawful and authorized purposes.
Not attempting to access or use another customer's account without permission.

You should notify us promptly if you believe that your account has been accessed without authorization or if you notice suspicious activity.

We may introduce reasonable account security procedures when necessary to protect our website and customer information.

Account-related information is handled in accordance with our Privacy Policy.

5. Orders and Purchase Confirmation

Customers placing orders through iqvori must provide the information reasonably necessary to process payment, manage the purchase, and arrange delivery.

Before submitting an order, please carefully review:

The selected product and its description.
The chosen color, style, size, or other available variation.
The quantity being purchased.
The recipient's name and contact information.
The complete shipping address.
The selected delivery service.
Applicable shipping charges and discounts.
The final amount payable.

After an order is submitted, an acknowledgment may be sent to the email address entered during checkout.

This acknowledgment confirms that the order information has been received. It does not necessarily mean that all transaction checks have been completed or that the package has been dispatched.

Orders remain subject to product availability, successful payment authorization, and any necessary verification procedures.

Additional review may be required in circumstances involving:

Payment authorization difficulties.
Incomplete or inaccurate order information.
Suspected fraudulent or unauthorized transactions.
Inventory limitations.
Incorrect pricing or product listing information.
Technical errors affecting the checkout process.
Other legitimate operational or fulfillment concerns.

If an order cannot be fulfilled after payment has been collected, we will provide appropriate notification where necessary and arrange any refund due under applicable law and our store policies.

6. Order Changes and Cancellation Requests

We understand that customers may occasionally need to correct or change an order after submitting it.

If you discover an error or no longer wish to proceed with a purchase, please contact our customer service team as soon as possible.

Depending on the order's current status, we may be able to review requests involving:

Changes to recipient information.
Corrections to shipping details.
Adjustments to selected products.
Changes to order quantities.
Requests to cancel an order.

Cancellation requests are subject to the stage of order preparation and fulfillment.

Once an order has entered production, preparation, packing, or carrier dispatch, cancellation may no longer be possible.

If an order has already been shipped, customers may request a return after delivery in accordance with our Return and Refund Policy.

A cancellation request is not considered approved until our team has reviewed and confirmed it.

Where a cancellation is approved before production or shipment begins, any refund due will be issued to the original payment method in accordance with the applicable store policy.

Please include your order number and checkout email address when requesting assistance.

7. Product Prices, Discounts, and Payment

Product prices and available payment options are displayed on the website or during checkout.

All applicable prices, shipping charges, discounts, and other disclosed amounts should be reviewed before a purchase is finalized.

The checkout summary may include:

Merchandise prices.
Selected product variations.
Shipping fees.
Eligible promotional discounts.
Applicable taxes and mandatory charges.
The final transaction amount.

Payment Authorization

By submitting payment, you confirm that you are authorized to use the payment method selected for the transaction.

Payments are processed through the payment providers made available during checkout.

Depending on the provider's procedures, a payment may remain pending while authorization, verification, or additional processing is completed.

If a payment cannot be authorized, the order may not proceed to fulfillment until the issue is resolved.

Discounts and Promotional Offers

Promotional codes and discounts may be offered from time to time.

Each promotion may have its own conditions, such as:

A minimum merchandise purchase amount.
An applicable product or collection.
A specified promotional period.
Restrictions on combining offers.
Other eligibility requirements.

Please review the applicable promotional conditions before completing checkout.

A discount is not considered applied unless it is reflected in the final order summary.

Payment Security

For your protection, do not send complete payment card numbers, security codes, passwords, or other confidential financial credentials through ordinary email communications.

Any payment-related questions should be directed through the appropriate payment provider or our customer service channels.

8. Shipping Options and Delivery Conditions

iqvori currently offers shipping to eligible delivery addresses within the United States.

Available delivery services depend on the destination, the products purchased, and the shipping options presented during checkout.

The following shipping charges and estimated transportation periods apply to qualifying orders. All prices are stated in U.S. dollars (USD).

Standard Shipping

Shipping Fee: $3.99
Eligible Merchandise Subtotal: $0.00–$38.99
Estimated Transit Time: 3–5 business days after dispatch.

Standard Shipping is available for eligible orders below the qualifying free-shipping threshold when the service is offered at checkout.

Complimentary Standard Shipping

Shipping Fee: $0.00
Minimum Merchandise Subtotal: $39.00
Estimated Transit Time: 3–5 business days after dispatch.

Eligible purchases with a merchandise subtotal of $39.00 or more qualify for complimentary Standard Shipping, subject to the conditions displayed during checkout.

Express Shipping

Shipping Fee: $6.99
Estimated Transit Time: 1–2 business days after dispatch.

Express Shipping is available for eligible orders when this option is presented during checkout.

Final Shipping Charges

The available shipping methods and applicable charges will be displayed before payment is completed.

Eligibility for free shipping may be affected by discounts and other checkout conditions.

Customers should review the final shipping amount shown in the order summary before submitting payment.

For further information, please consult our Shipping Policy.

9. Order Preparation and Delivery Estimates

Following successful payment confirmation, orders are generally prepared for dispatch within 1–3 business days.

Order preparation may involve order verification, product allocation, packaging, and fulfillment arrangements.

The preparation period is separate from the transportation period provided by the shipping carrier.

The current estimated transit periods are:

Express Shipping: 1–2 business days after dispatch.
Standard Shipping: 3–5 business days after dispatch.

These timeframes are estimates provided for general planning purposes and do not guarantee a specific arrival date.

Actual delivery may be affected by circumstances including:

Severe weather conditions.
Public holidays.
Carrier capacity and operating schedules.
Transportation interruptions.
Incorrect or incomplete address information.
Unexpected logistical delays.
Other circumstances outside our reasonable control.

We will make reasonable efforts to support the fulfillment process, but we cannot guarantee that every shipment will arrive within the estimated period.

10. Shipping Addresses and Delivery Responsibilities

Customers are responsible for providing complete and accurate delivery information when submitting an order.

Before confirming your purchase, please check:

Recipient's full name.
Street name and building number.
Apartment, unit, or suite number, where applicable.
City and state.
ZIP code.
Recipient telephone number, where required.

Incorrect or incomplete information may result in delivery delays, unsuccessful delivery attempts, or other complications.

Address Correction Requests

If you notice an error after placing an order, please contact us immediately.

We will review whether the requested correction can be made before the order has entered fulfillment or been transferred to the shipping carrier.

Once dispatch has occurred, changes to delivery information may be restricted or unavailable.

Delayed or Missing Packages

If a shipment is delayed, cannot be located, or is marked as delivered without being received, please contact our customer service team.

To help us investigate, provide:

Your order number.
The email address used at checkout.
The tracking reference, where available.
A brief explanation of the delivery concern.

We will review the available information and explain the appropriate next steps.

Delivered but Not Received

If tracking indicates that a package has been delivered but you cannot locate it, we recommend checking your usual delivery location, mailbox, reception area, and any delivery notices provided by the carrier.

You may also check whether another authorized recipient accepted the package.

If the shipment remains missing, please contact us for assistance.

11. Returns, Refunds, and Customer Remedies

Returns and refunds for purchases made through iqvori are governed by our Return and Refund Policy and applicable consumer protection requirements.

Eligible purchases may generally be submitted for return within 180 calendar days after delivery, subject to the conditions and eligibility requirements set out in our published return policy.

Conditional Free Return Shipping

Our store provides a conditional 180-day return arrangement.

Eligible returns may qualify for complimentary return shipping when the applicable requirements are satisfied and customers follow the instructions provided by our customer service team.

The availability of free return shipping is not automatic for every return request.

Please contact us before arranging a return so that we can review eligibility and explain the applicable procedure.

Return Authorization

Customers must obtain the appropriate return instructions before sending merchandise back.

The registered business address displayed on our website is not automatically an authorized return destination unless our customer service team specifically confirms otherwise.

Refund Processing

Once an authorized return has been received and inspected, we will notify the customer of the result of the assessment.

For approved refunds, we generally initiate the refund within 5–10 business days after the returned item has been received and inspected.

Refunds are normally issued to the original payment method.

The time required for funds to appear in an account may depend on the bank, card issuer, or payment service provider.

Consumer Rights

Nothing in these terms is intended to remove or restrict mandatory consumer rights, statutory warranties, or remedies that cannot legally be excluded.

For complete details, please review our Return and Refund Policy.

12. Damaged, Defective, or Incorrect Products

We encourage customers to inspect their delivered purchases and contact us if an item does not correspond with the order or arrives in an unsatisfactory condition.

Examples of issues that should be reported include:

Textile products arriving with visible damage.
Defects affecting the product's intended use.
Receiving an incorrect color, style, or product variation.
Missing items or included components.
Significant differences from the advertised product description.
Other material problems relating to the delivered merchandise.

To help us review your request, please provide:

Your order reference number.
The product name or description.
A clear explanation of the issue.
Relevant photographs or videos showing the product and its condition, where available.
Any additional information that may help clarify the situation.

After reviewing the information, our customer service team will explain the available options.

Depending on the circumstances, an appropriate resolution may include an authorized return, replacement, refund, or another remedy required or permitted by applicable law.

For qualifying product issues attributable to us, applicable return shipping expenses will be handled in accordance with our Return and Refund Policy and relevant legal requirements.

13. Customer Conduct and Purchase Responsibilities

When using iqvori, customers are expected to provide accurate information and act responsibly throughout the shopping process.

Customers agree to:

Use the website for lawful purposes.
Provide accurate contact and delivery information.
Review product descriptions and specifications before purchasing.
Confirm selected variations and quantities before checkout.
Use payment methods they are authorized to use.
Keep relevant order confirmations and tracking details.
Follow applicable product care instructions where provided.
Contact customer service with truthful and relevant information.
Respect the rights of other website users and third parties.

Customers should take particular care when purchasing textile products for applications that require specific dimensions, material properties, or performance characteristics.

Please review the individual product information to determine whether an item meets your requirements.

We cannot assume that a product is suitable for a particular application when that suitability has not been stated or supported by its published specifications.

14. Intellectual Property and Ownership of Website Materials

The iqvori website contains content and materials that may be protected by copyright, trademark, and other intellectual property laws.

Such materials may include:

Brand names and logos.
Product photographs and images.
Written descriptions and informational content.
Website graphics and illustrations.
Page layouts and visual designs.
Marketing materials and promotional content.
Other original website elements.

Unless otherwise indicated, these materials are owned by or lawfully used by iqvori, Weifang Yuezhou Digital Technology Co., Ltd., or the relevant rights holders.

Visitors may access and view website content for personal shopping and other lawful, non-commercial purposes.

Without appropriate authorization, you must not:

Reproduce protected website content for commercial use.
Republish product photographs or descriptions without permission.
Distribute or sell copies of protected materials.
Modify or create unauthorized derivative materials.
Use our branding in a manner that suggests an unauthorized business relationship.
Remove copyright or other proprietary notices.

Accessing our website or purchasing products does not transfer ownership of intellectual property rights to customers.

All rights not expressly granted remain with the relevant rights holders, subject to applicable law.

15. Reviews, Feedback, and Customer Communications

We welcome customer comments, suggestions, and feedback regarding our products, website, and shopping services.

When submitting reviews or other communications, customers should ensure that the information is truthful, relevant, and lawful.

You must not submit content that:

Contains false or deliberately misleading statements.
Violates another person's privacy or intellectual property rights.
Includes unlawful, threatening, or abusive material.
Contains malicious code or harmful links.
Impersonates another individual or organization.
Is unrelated to the intended purpose of the communication channel.

Customer feedback may help us identify opportunities to improve product descriptions, website navigation, and customer support.

Submitting feedback does not automatically transfer ownership of any intellectual property rights.

Any use of customer-submitted content will remain subject to applicable laws, relevant permissions, and the terms governing the particular submission.

16. Third-Party Services and External Links

Our online store may use services provided by independent organizations to support ecommerce operations and website functionality.

These services may include:

Ecommerce platform infrastructure.
Payment processing services.
Shipping and fulfillment systems.
Website hosting and maintenance.
Customer communication tools.
Analytics and performance services.
Other technical or operational providers.

Our website may also contain links to external websites or services.

Such third-party services may maintain their own terms, privacy policies, and operational procedures.

We do not control every activity or practice of independently operated external platforms.

If you access an external website or submit information through a third-party service, your interaction may be governed by that provider's applicable terms and privacy arrangements.

We recommend reviewing the relevant information before using external services or providing personal information.

17. Website Availability, Maintenance, and Modifications

We make reasonable efforts to maintain access to iqvori and support the website functions required for online shopping.

However, continuous and uninterrupted availability cannot be guaranteed.

Website access or certain functions may occasionally be affected by:

Scheduled maintenance.
Software updates.
Hosting or network interruptions.
Technical errors.
Security procedures.
External service disruptions.
Other operational circumstances.

Where reasonably necessary, we may modify, update, temporarily suspend, or discontinue certain website functions for technical, security, operational, or business reasons, subject to applicable law.

We may also revise product listings, page content, and website features as our store develops.

These activities will not be used to unlawfully remove rights or obligations that must be maintained under applicable consumer protection laws.

18. Disclaimers and Limitation of Liability

We aim to provide useful product information and maintain a reliable online shopping environment.

However, website content, technical services, and external systems may occasionally be affected by errors, interruptions, or circumstances beyond our reasonable control.

Product information is provided according to the details available for each listing. Customers should carefully review the relevant specifications and descriptions before purchasing.

To the extent permitted by applicable law, Weifang Yuezhou Digital Technology Co., Ltd. shall not be responsible for indirect or consequential losses arising from temporary website interruptions, external service disruptions, or other circumstances in which such liability may lawfully be limited.

Any exclusion or limitation of liability under these Terms of Service applies only to the extent permitted by the laws applicable to the relevant transaction.

Nothing in these terms excludes or restricts:

Mandatory consumer protection rights.
Statutory warranties that cannot legally be waived.
Remedies that applicable law requires us to provide.
Liability that cannot lawfully be excluded or limited.

We will continue to fulfill the obligations and responsibilities that applicable law requires us to retain.

19. Privacy and Personal Information

When using our website, customers may provide personal information necessary for account management, purchases, payment processing, delivery arrangements, and customer support.

Our handling of personal information is explained in our Privacy Policy.

Depending on your interaction with the website, information may be processed by relevant ecommerce, payment, shipping, and technical service providers.

We encourage customers to review our Privacy Policy to understand:

What personal information may be collected.
How information may be used.
When information may be shared.
How information may be retained.
What privacy rights and choices may be available.
How to submit privacy-related requests.

Use of our website is also subject to the applicable information practices described in that policy and relevant privacy laws.

20. Changes to These Terms of Service

Our business operations, product collections, website functions, and service arrangements may change over time.

We may therefore revise these Terms of Service when necessary to reflect operational developments, technical changes, new services, or changes in applicable legal requirements.

Any revised version will be published on this page, together with an updated effective date where appropriate.

The updated provisions will take effect as specified in the revised terms or as otherwise required by applicable law.

We encourage visitors and customers to review this page periodically to remain informed about the conditions governing the use of our website.

Updates will not unlawfully remove rights that customers have already acquired or rights that must be protected under applicable law.

21. Customer Support and Dispute Resolution

If you experience a problem involving our website, textile products, purchase, payment, delivery, or customer service, we encourage you to contact our team first.

When submitting an inquiry, please provide relevant details, such as:

Your order number, where applicable.
The email address used during checkout.
The product name or description.
A brief explanation of the concern.
Supporting information where appropriate.

This information will help us identify the relevant matter and review the available options.

We aim to address customer concerns through clear communication and reasonable review procedures.

Any disputes arising from the use of our website or purchases made through our store will be handled in accordance with applicable laws and mandatory consumer protection requirements.

Nothing in these terms prevents customers from exercising legal rights or remedies that cannot lawfully be waived.

22. Contact Information and Company Details

For questions about these Terms of Service, product information, website access, purchases, payments, shipping arrangements, or customer support, please contact us using the information below.

Brand Name:

iqvori

Legal Company Name:

Weifang Yuezhou Digital Technology Co., Ltd.

Registered Business Address:

Room 9001, No. 200 Shengli West Street, Nanguan Subdistrict, Weicheng District, Weifang, Shandong, China.

Customer Support Email:

service@iqvori.com

When contacting our team about an existing purchase, please include your order reference and a short explanation of your inquiry whenever possible.

Providing relevant information will help us identify the transaction and respond more efficiently.

The iqvori online store is operated by Weifang Yuezhou Digital Technology Co., Ltd., which is responsible for the store's business operations and the coordination of customer service relating to purchases made through our website.

Our Commitment to a Clear Shopping Experience

At iqvori, we believe that a dependable online shopping experience begins with accessible information, clear purchasing conditions, and practical customer assistance.

We aim to make it easier for customers to explore different textile products, understand relevant specifications, review applicable policies, and obtain assistance when questions arise.

We encourage every visitor to read these Terms of Service together with our Privacy Policy, Shipping Policy, and Return and Refund Policy to gain a more complete understanding of our website and shopping arrangements.

Thank you for visiting iqvori and considering our collection of knitted and textile products.

We appreciate your interest and look forward to providing a convenient and informative shopping experience.

iqvori

Owned and operated by Weifang Yuezhou Digital Technology Co., Ltd.