Terms of Purchase & Conditions – iqvori

Understanding Your Purchase at iqvori

A successful online purchase begins with knowing what you are ordering, understanding the applicable costs, and having access to reliable information about how your order will be handled.

At iqvori, we aim to make purchasing knitted products, textile materials, and fabric-related essentials as straightforward as possible. From reviewing product specifications and selecting suitable variations to completing payment and arranging delivery, we want customers to have a clear understanding of each stage of the purchasing process.

These Purchase Terms & Conditions establish the conditions governing transactions made through our online store. They explain the responsibilities of customers when submitting an order, the procedures involved in payment and fulfillment, the arrangements for shipping and delivery, and the requirements that apply to cancellations, returns, and refunds.

We encourage you to read these provisions carefully before completing a purchase. They should also be considered together with the Shipping Policy, Return and Refund Policy, Privacy Policy, and other relevant documents published on our website.

By submitting an order through iqvori, you acknowledge these purchasing conditions, subject to mandatory consumer protections and other applicable legal requirements.

The iqvori online store is owned and operated by Weifang Yuezhou Digital Technology Co., Ltd.

1. Reviewing Product and Order Information Before Purchase

Before confirming a transaction, customers should take time to review the selected products and all relevant information displayed during the shopping and checkout process.

Textile products can differ in material composition, construction, dimensions, texture, appearance, and intended application. Reviewing these details beforehand can help you select products that better match your requirements.

We recommend checking the following information:

• Product names and descriptions.

• Fabric or fiber composition, where provided.

• Knitted, woven, or other construction characteristics.

• Available colors, patterns, styles, and product variations.

• Product measurements, dimensions, and weight specifications, where available.

• Material characteristics and listed product features.

• Intended applications and usage information.

• Included accessories, components, and package contents.

• Product quantities and displayed prices.

• Available shipping services and applicable charges.

• Promotional discounts and the final amount payable.

Product Selection and Suitability

Different textile products may have different characteristics and applications. A material suitable for one purpose may not necessarily be appropriate for another.

Customers should consider the product description, listed specifications, and intended use before placing an order.

Where information about material composition, dimensions, or construction is particularly important to your decision, we recommend reviewing the relevant product listing carefully.

If additional clarification is needed, you may contact our customer service team before completing your purchase.

Accuracy of Checkout Information

Customers are responsible for entering complete and accurate information during checkout.

Please carefully verify your recipient name, email address, telephone number, shipping address, selected product variations, and order quantities.

Incomplete or inaccurate information may create difficulties during payment verification, order preparation, or delivery.

2. Product Descriptions, Materials, and Display Differences

We make reasonable efforts to provide product descriptions and visual materials that help customers understand the merchandise available through iqvori.

Depending on the individual listing, product information may include:

• Written descriptions and product photographs.

• Material and fiber information.

• Fabric texture and construction details.

• Dimensions and measurement information.

• Available colors and design variations.

• Product functions and intended applications.

• Package contents and included components.

• Relevant cleaning and maintenance recommendations.

Differences in Appearance

Product photographs are provided to illustrate the general appearance and characteristics of the merchandise.

However, the appearance of a textile product may vary slightly depending on photography conditions, lighting, screen brightness, display calibration, and the device used to view the website.

Certain materials may also have natural variations in texture or appearance.

For this reason, the photographs displayed online should be considered together with the written product description and specifications.

Minor visual differences caused by display conditions do not necessarily indicate that a product is defective or materially different from its description.

Product Measurements and Specifications

Product measurements and technical specifications are presented according to the information available for each listing.

Depending on the material and manufacturing method, minor variations in measurements or physical characteristics may occur.

If exact dimensions or material properties are essential for your intended application, please review the available specifications before purchasing.

Product Availability

Our product selection, inventory, available variations, and collection arrangements may change over time.

We may update product listings, revise descriptions, modify available options, or discontinue products when necessary, subject to applicable legal requirements.

If an item becomes unavailable after an order has been submitted, we will review the circumstances and provide appropriate assistance in accordance with applicable law and our store policies.

Nothing in this section is intended to restrict consumer rights that cannot legally be excluded.

3. Order Placement and Purchase Confirmation

Orders can be submitted through the checkout process available on the iqvori website.

When placing an order, customers must provide the information required to identify the purchase, authorize payment, and arrange delivery.

After checkout information has been submitted, the order details will be transmitted to our store for processing.

Order Acknowledgment

An order acknowledgment may be sent to the email address provided during checkout.

Depending on the transaction, this notification may include:

• Order reference number.

• Purchased product names.

• Selected variations and quantities.

• Purchase subtotal.

• Shipping information.

• Payment summary.

• Other relevant order details.

Receiving an acknowledgment confirms that the order information has been received. It does not necessarily mean that all verification procedures have been completed or that the package has been dispatched.

Order Review and Verification

Certain orders may require additional review before fulfillment can proceed.

This may occur in situations involving:

• Payment authorization difficulties.

• Incomplete or inconsistent customer information.

• Products that are temporarily unavailable.

• Incorrect or incomplete product listing information.

• Significant pricing or technical errors.

• Transactions requiring additional security verification.

• Unexpected inventory or fulfillment complications.

If an order cannot proceed, we will make reasonable efforts to notify the customer and explain the available options.

Any payment received for an order that cannot be fulfilled will be handled according to our refund procedures and applicable legal requirements.

Order Processing Time

Following successful payment confirmation, order preparation generally takes approximately 1–3 business days before dispatch.

This period may include order verification, product allocation, packaging, and fulfillment arrangements.

Additional preparation time may occasionally be required because of increased order volume, inventory availability, public holidays, or unexpected operational circumstances.

Please remember that preparation time and carrier transportation time are separate stages.

4. Payment Methods, Prices, and Transaction Requirements

Product prices and available payment options are displayed on our website or during checkout.

Customers should review the complete order summary before authorizing payment.

The final purchase amount may include:

• Individual product prices.

• Selected product variations and quantities.

• Applicable shipping charges.

• Promotional discounts.

• Taxes, where applicable.

• Other charges disclosed during checkout.

Payment Authorization

By submitting a payment, you confirm that you are authorized to use the selected payment method for the transaction.

Depending on the payment option, additional verification or authorization may be required before an order can proceed.

Order preparation generally begins after the required payment confirmation has been successfully completed.

If a transaction is declined, remains pending, or requires additional verification, processing may be delayed.

Payment Difficulties

If your payment cannot be completed, we recommend checking the information entered during checkout and confirming that your selected payment method is active and authorized for the transaction.

You may also need to contact your bank, card issuer, or payment service provider if the transaction requires further verification.

If you need assistance understanding the checkout process, please contact our customer service team.

Financial Information Security

For your protection, do not send payment passwords, complete payment card numbers, card verification codes, or other confidential financial credentials through ordinary email.

Payment transactions are handled through the payment services made available during checkout.

Price and Display Errors

We make reasonable efforts to present accurate prices and product information.

However, occasional technical or administrative errors may occur.

If a significant error affects a product listing or the amount displayed during checkout, we will review the circumstances and communicate with the customer as appropriate.

Any correction or cancellation will be handled subject to applicable consumer protection requirements.

Changes to displayed prices do not automatically alter the agreed price of an order that has already been confirmed.

5. Order Amendments and Cancellation Procedures

We understand that customers may occasionally discover an error or need to reconsider a purchase after submitting an order.

If you would like to modify or cancel an order, please contact us as soon as possible.

Order Support Email:

service@iqvori.com

When submitting your request, please provide:

• Your order number.

• The email address used during checkout.

• The product or order information concerned.

• A clear explanation of the requested change.

Requests to Modify an Order

Depending on the current fulfillment stage, we may be able to review requests involving:

• Corrections to recipient information.

• Changes to the delivery address.

• Adjustments to product quantities.

• Changes to selected colors or variations.

• Other order-related corrections.

Modification requests are subject to the current processing status and operational availability.

Cancellation Before Dispatch

Orders that have not entered packing, fulfillment, or dispatch preparation may be eligible for cancellation.

However, once an order has progressed through preparation or has been transferred to a shipping carrier, cancellation may no longer be possible.

For orders that have already been dispatched, customers may request a return after delivery according to our Return and Refund Policy.

Cancellation Confirmation

Submitting a cancellation request does not automatically cancel the purchase.

A cancellation is considered approved only after our customer service team has reviewed the request and provided confirmation.

Refunds for Approved Cancellations

When a cancellation is approved before dispatch, the applicable refund will generally be returned to the original payment method.

Refund processing generally takes 5–10 business days after cancellation approval, although the actual time required for the funds to appear may vary depending on the payment provider and financial institution.

6. Shipping Methods, Charges, and Delivery Arrangements

iqvori currently provides delivery to eligible shipping addresses within the United States.

The available shipping services and applicable charges depend on the purchase and destination information entered during checkout.

All shipping charges are expressed in U.S. dollars (USD).

Standard Shipping

• Shipping Fee: $3.99

• Eligible Merchandise Subtotal: $0.00–$38.99

• Estimated Transit Time: 3–5 business days after dispatch.

This option generally applies to eligible orders that do not meet the minimum merchandise subtotal for complimentary Standard Shipping.

Complimentary Standard Shipping

• Shipping Fee: $0.00

• Minimum Merchandise Subtotal: $39.00

• Estimated Transit Time: 3–5 business days after dispatch.

Eligible purchases with a merchandise subtotal of $39.00 or more qualify for free Standard Shipping, subject to the conditions displayed during checkout.

Express Shipping

• Shipping Fee: $6.99

• Estimated Transit Time: 1–2 business days after dispatch.

Express Shipping may be selected when this service is available for the relevant purchase during checkout.

Final Shipping Charges

The available delivery methods and applicable shipping charges will be displayed before payment is completed.

Customers should review the final order summary to confirm that the preferred shipping service has been selected and that the displayed amount is correct.

Please note that shipping estimates begin after dispatch, not when the order is first submitted.

For additional information about delivery arrangements, please refer to our Shipping Policy.

7. Order Preparation, Dispatch, and Delivery Estimates

After successful payment confirmation, orders are generally prepared within 1–3 business days.

Once preparation has been completed, the package may be transferred to the relevant shipping carrier for transportation.

The estimated delivery periods are as follows:

Shipping Method	Estimated Transit Time
Standard Shipping	3–5 business days after dispatch
Complimentary Standard Shipping	3–5 business days after dispatch
Express Shipping	1–2 business days after dispatch

These timeframes are provided for general reference and are not guaranteed delivery dates.

Circumstances That May Affect Delivery

Actual transportation periods may vary because of circumstances including:

• Severe weather conditions.

• Public holidays.

• Carrier capacity and operating schedules.

• Transportation network disruptions.

• Unexpected sorting or distribution delays.

• Incorrect or incomplete delivery information.

• Other circumstances outside our reasonable control.

We make reasonable efforts to coordinate order fulfillment and delivery arrangements, but we cannot guarantee that every shipment will arrive within the estimated period.

Different Fulfillment Locations

Depending on product availability and fulfillment arrangements, orders may be prepared or dispatched through different facilities.

Our registered business address is provided for company identification purposes and does not necessarily represent the physical location from which a package is shipped.

The actual dispatch arrangements may vary according to inventory and operational requirements.

8. Shipping Addresses and Customer Responsibilities

Customers are responsible for providing complete and accurate delivery information during checkout.

Please verify the following details before confirming your purchase:

• Recipient's full name.

• Street address and building number.

• Apartment, unit, or suite information, where applicable.

• City and state.

• ZIP code.

• Recipient contact information.

Address Corrections

If you discover an error after submitting your order, please contact our customer service team immediately.

We will review whether the requested correction can still be made before the order enters fulfillment or is handed over to the shipping carrier.

Once a package has been dispatched, delivery address changes may be restricted or unavailable.

Delayed Shipments

If your package does not arrive within the estimated transportation period, please review the available tracking information first.

If the shipment appears to be delayed or tracking information has not changed for an extended period, contact us with your order number and tracking reference.

Our team will review the available information and explain the appropriate next steps.

Delivered but Not Received

If tracking indicates that a package has been delivered but you cannot locate it, we recommend checking your mailbox, usual delivery location, parcel collection area, and building reception where applicable.

You may also check whether another authorized recipient accepted the package.

If the shipment remains missing, please contact us for assistance.

We will review the available delivery information and consider the appropriate resolution in accordance with applicable law and our store policies.

9. Returns, Refunds, and Exchange-Related Requests

Returns and refunds for purchases made through iqvori are governed by our published Return and Refund Policy.

Eligible purchases may be submitted for return within 180 calendar days after delivery, provided the applicable return requirements are satisfied.

General Return Requirements

Customers should:

• Submit a return request within the applicable 180-day period.

• Provide a valid order reference.

• Retain original packaging and included components where applicable.

• Contact customer service before sending merchandise back.

• Obtain authorization and follow the designated return instructions.

The condition of the returned product and the reason for the request may be considered during the review.

Product Quality-Related Returns

If a textile product arrives damaged, defective, incorrect, incomplete, or materially different from its advertised description due to an issue attributable to us, qualifying returns may be eligible for complimentary return shipping.

Our team will review the circumstances and explain the applicable arrangements.

Personal or Non-Quality-Related Returns

If a customer requests a return for personal reasons, such as changing their mind, no longer needing the product, or selecting an item that does not suit their preferences, the customer is responsible for the applicable return shipping expenses.

All requests remain subject to eligibility review and authorization.

Return Authorization

Before arranging a return, please contact:

Return Support Email:

service@iqvori.com

Please provide your order number, the product concerned, and the reason for your request.

Our customer service team will review the information and provide the designated return destination and relevant instructions.

Please do not send merchandise to an unconfirmed address.

The registered business address displayed on our website is not automatically an authorized return destination unless our team specifically confirms otherwise.

For complete details, please consult our Return and Refund Policy.

Nothing in these conditions is intended to restrict mandatory consumer protections.

10. Product Problems and After-Sales Assistance

We encourage customers to review their purchases after delivery to confirm that the received merchandise corresponds with the order.

If a product arrives damaged, defective, incomplete, incorrect, or materially different from its advertised description, please notify our customer service team.

Examples of Issues That May Require Assistance

These may include:

• Visible damage to a textile product.

• Defects affecting the item's intended use.

• Receiving an incorrect product or variation.

• Missing items or package components.

• Significant differences from the advertised specifications.

• Other material problems associated with the delivered merchandise.

Information Required for Review

To help us assess the situation, please provide:

1. Your order reference number.

2. The name or description of the affected textile product.

3. A clear explanation of the issue.

4. Relevant photographs or videos, where available.

5. Additional information that may help clarify the circumstances.

For textile-related concerns, photographs showing the affected fabric area, product label, construction, or received variation may be helpful where applicable.

Available Resolutions

After reviewing the information, our team will explain the available options.

Depending on the circumstances, an appropriate resolution may include a replacement, authorized return, refund, or another remedy required or permitted by applicable law.

For qualifying quality issues attributable to us, applicable return transportation expenses will be handled according to our Return and Refund Policy.

11. Product Care and Customer Considerations

Textile products may require different handling and maintenance depending on their fiber composition, construction, and intended application.

Customers are encouraged to review the care instructions provided with each item or displayed on the relevant product page, where available.

General product care considerations may include:

• Following the recommended washing instructions.

• Checking whether hand washing or machine washing is appropriate.

• Avoiding unsuitable cleaning agents.

• Following the applicable drying recommendations.

• Taking care when using heat or ironing equipment.

• Storing textile products in suitable conditions.

The appropriate care method depends on the individual material.

Customers should not assume that every textile product can be washed, dried, or treated using the same method.

Please follow the product-specific instructions to help maintain the item's condition.

Where care information is unclear, you may contact our customer service team for clarification before using or cleaning the product.

12. Customer Conduct and Responsible Purchasing

By using the iqvori website and placing an order, customers agree to provide truthful information and use the purchasing services responsibly.

Customers are expected to:

• Submit accurate registration and checkout information.

• Use payment methods they are authorized to use.

• Review product specifications before purchasing.

• Confirm product variations and quantities.

• Provide valid delivery information.

• Avoid submitting fraudulent or unauthorized orders.

• Respect applicable laws and the rights of other individuals.

• Use customer support channels for legitimate inquiries.

Customers must not use our website to engage in fraudulent, deceptive, unlawful, or unauthorized activities.

Examples of prohibited activities include:

• Providing deliberately misleading purchase information.

• Attempting unauthorized access to website systems or accounts.

• Interfering with website security or normal operations.

• Uploading malicious software or harmful code.

• Using automated activities to disrupt website services.

• Copying or commercially exploiting protected website content without permission.

• Impersonating another customer, business, or organization.

We may take reasonable protective measures when suspicious transactions, unauthorized activities, or misuse are identified, subject to applicable legal requirements.

13. Website Content and Intellectual Property

The iqvori website may contain content protected by copyright, trademark, and other intellectual property laws.

Such content may include:

• Brand names and logos.

• Product photographs and images.

• Product descriptions and written materials.

• Website graphics and illustrations.

• Page layouts and visual elements.

• Promotional materials.

• Other original website content.

Unless otherwise indicated, these materials are owned by or lawfully used by iqvori, Weifang Yuezhou Digital Technology Co., Ltd., or the relevant rights holders.

Customers may access and view website materials for personal shopping and other lawful purposes.

Without appropriate authorization, customers must not reproduce, distribute, modify, commercially exploit, or republish protected content.

Purchasing a product or accessing the website does not transfer ownership of intellectual property rights.

All rights not expressly granted remain with the relevant rights holders, subject to applicable law.

14. Third-Party Services and External Platforms

Our online store may rely on services provided by independent organizations to support website functionality and purchase fulfillment.

These services may include:

• Ecommerce platform services.

• Payment processing providers.

• Shipping carriers and logistics operators.

• Order fulfillment services.

• Website hosting and technical maintenance.

• Customer communication systems.

• Other operational service providers.

Certain external services may operate under their own contractual terms and privacy policies.

When customers interact directly with third-party websites or services, their activities may be governed by the relevant provider's conditions.

We do not control every independent service or information-handling practice of external organizations.

Customers are encouraged to review the applicable terms and privacy information before using external services or submitting personal information.

15. Website Availability and Operational Changes

We make reasonable efforts to maintain access to the iqvori online store and provide customers with functional shopping services.

However, uninterrupted website availability cannot be guaranteed.

Access to certain website features may occasionally be affected by:

• Scheduled maintenance.

• Software updates.

• Hosting or network interruptions.

• Technical errors.

• Security procedures.

• External service disruptions.

• Other operational circumstances.

We may update, modify, temporarily suspend, or discontinue certain website functions when reasonably necessary for technical, operational, security, or business reasons, subject to applicable law.

Such changes will not unlawfully remove customer rights or obligations that must be maintained under mandatory legal requirements.

16. Liability and Applicable Legal Protections

We aim to provide accurate purchasing information and maintain a convenient online shopping environment.

Nevertheless, certain technical interruptions, external service disruptions, transportation delays, or other circumstances may occur beyond our reasonable control.

To the extent permitted by applicable law, Weifang Yuezhou Digital Technology Co., Ltd. shall not be responsible for indirect or consequential losses in circumstances where such liability may lawfully be limited.

Any limitation described in these Purchase Terms & Conditions applies only to the extent permitted by the laws applicable to the relevant transaction.

Nothing in this section excludes or restricts:

• Mandatory consumer protection rights.

• Statutory warranties that cannot legally be waived.

• Remedies that applicable law requires us to provide.

• Liability that cannot lawfully be excluded or limited.

Customers retain all rights and protections that applicable law requires us to provide.

17. Relationship With Other Store Policies

These Purchase Terms & Conditions should be read together with the other policy documents published on the iqvori website.

Each document addresses a different part of the shopping experience.

Shipping Policy

Explains eligible delivery destinations, available shipping services, applicable shipping charges, order preparation periods, estimated transit times, and delivery-related arrangements.

Return and Refund Policy

Provides detailed information about the 180-day return period, return eligibility, product quality issues, return shipping responsibilities, cancellation procedures, and refund processing.

Privacy Policy

Describes the personal information that may be collected, how it may be processed and shared, the purposes of information use, and the privacy choices available under applicable laws.

Terms of Service

Sets out the general conditions governing access to and use of the iqvori website and its available services.

Customers are encouraged to review these documents before completing a purchase.

If any provision requires clarification, please contact our customer service team.

18. Changes to These Purchase Terms & Conditions

Our product selection, ecommerce services, fulfillment arrangements, and business operations may develop over time.

For this reason, we may revise these Purchase Terms & Conditions when necessary to reflect changes in:

• Product offerings and website information.

• Payment and checkout arrangements.

• Order processing procedures.

• Shipping and fulfillment services.

• Return and refund administration.

• Customer support operations.

• Applicable legal and regulatory requirements.

Any revised version will be published on this page.

Where appropriate, the revision or effective date will be updated so customers can identify the latest version.

We encourage customers to review these conditions periodically, particularly before submitting a new purchase.

Changes will not unlawfully remove rights that customers have already acquired or protections that must be maintained under applicable law.

19. Customer Service and Purchase Assistance

If you have questions about textile products, product specifications, order placement, payment, delivery, cancellations, returns, or refunds, our customer service team welcomes your inquiry.

You can contact us using the following details:

Brand Name:

iqvori

Customer Support Email:

service@iqvori.com

Customer Support Telephone:

+86 536 610 7118

For inquiries concerning an existing order, please include:

• Your order number.

• The email address used during checkout.

• The product name or description, where relevant.

• A brief explanation of your question or concern.

Providing these details will help our team identify the relevant purchase and review your inquiry more efficiently.

We will make reasonable efforts to explain the applicable purchasing procedures and available assistance.

20. Company and Store Operator Information

For business transparency and customer reference, the following information identifies the company responsible for operating the iqvori online store.

Brand Name:

iqvori

Legal Company Name:

Weifang Yuezhou Digital Technology Co., Ltd.

Registered Business Address:

Room 9001, No. 200 Shengli West Street, Nanguan Subdistrict, Weicheng District, Weifang, Shandong, China.

Customer Support Email:

service@iqvori.com

Customer Support Telephone:

+86 536 610 7118

The iqvori online store is owned and operated by Weifang Yuezhou Digital Technology Co., Ltd., which is responsible for the store's commercial activities and the coordination of customer service matters relating to purchases made through our website.

Our Commitment to Clear Purchasing Arrangements

At iqvori, we believe that customers should have access to understandable purchasing information before making an online transaction.

From reviewing textile materials and product specifications to understanding payment requirements, delivery charges, and after-sales procedures, we aim to make the important details of shopping with our store accessible and straightforward.

We recognize that customers have different preferences and requirements when selecting knitted and textile products. Providing clear descriptions and transparent purchasing conditions is an important part of helping customers make informed decisions.

We encourage you to review the relevant product information and store policies before completing your order.

If you need assistance at any stage of the purchasing process, our customer service team is available through the contact details provided above.

Thank you for choosing iqvori. We appreciate your interest in our textile collections and look forward to providing a convenient shopping experience.

iqvori

Owned and operated by Weifang Yuezhou Digital Technology Co., Ltd.