Shipping Policy
Shipping Information and Delivery Guidelines
A smooth delivery process is an important part of purchasing textile products online. At iqvori, we want customers to understand how their purchases are prepared, dispatched, transported, and delivered after an order has been placed.
From selecting knitted products and fabric essentials to receiving your package at the designated address, we aim to make the shipping process as clear and manageable as possible.
This Shipping Policy provides information about our current delivery coverage, available shipping services, applicable charges, order preparation periods, estimated transportation times, and procedures for handling delivery-related concerns.
Whether you are purchasing textile materials, knitted items, or other products available through our online store, we encourage you to review the following information before completing your purchase.
The iqvori online store is owned and operated by Weifang Yuezhou Digital Technology Co., Ltd.
1. Shipping Destinations and Service Coverage
iqvori currently arranges delivery to eligible addresses within the United States.
Shipping availability may depend on the destination address, the products included in an order, inventory arrangements, and the transportation services available for the shipment.
To determine whether your location can be served, please enter your complete delivery address during checkout. The website will display the available shipping options and applicable charges for your purchase.
Before submitting your order, please make sure that your delivery information is complete and accurate.
The required details generally include:
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Full name of the intended recipient.
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Street address and building number.
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Apartment, suite, or unit number, if applicable.
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City and state.
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ZIP code.
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Contact telephone number or other requested recipient information.
Accurate address details help reduce the possibility of unsuccessful delivery attempts, incorrect routing, and unnecessary transportation delays.
We recommend reviewing your shipping information carefully before confirming payment. If you notice an error after submitting an order, please contact our customer service team as soon as possible.
2. Shipping Methods, Charges, and Delivery Estimates
For eligible orders delivered within the United States, iqvori currently offers different shipping options depending on the purchase amount and service availability.
All shipping charges listed below are expressed in U.S. dollars (USD).
Standard Shipping
Shipping Fee: $3.99
Eligible Merchandise Subtotal: $0.00–$38.99
Estimated Transit Time: 3–5 business days after dispatch.
Standard Shipping is available for eligible purchases that do not reach the minimum merchandise subtotal required for complimentary standard delivery.
For qualifying orders below the $39.00 free-shipping threshold, a shipping charge of $3.99 generally applies.
Complimentary Standard Shipping
Shipping Fee: $0.00
Minimum Merchandise Subtotal: $39.00
Estimated Transit Time: 3–5 business days after dispatch.
Customers whose eligible merchandise subtotal reaches $39.00 or more qualify for free Standard Shipping, subject to the conditions displayed during checkout.
This option provides a delivery alternative for customers who meet the applicable purchase requirements.
Express Shipping
Shipping Fee: $6.99
Estimated Transit Time: 1–2 business days after dispatch.
Express Shipping is available for eligible purchases when this service is offered during checkout.
Customers who prefer a shorter estimated transportation period may select this option where available.
Important Information About Shipping Charges
The final shipping cost depends on the applicable delivery service and the conditions of the order.
Before completing payment, please review the checkout summary to confirm:
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The selected shipping method.
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The applicable delivery charge.
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Whether the order qualifies for complimentary Standard Shipping.
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The final amount payable.
Shipping availability and free-shipping eligibility may be affected by discounts and other checkout conditions.
The shipping amount displayed at checkout is the applicable reference for your order.
3. Order Processing and Preparation Before Dispatch
After successful payment confirmation, orders are generally prepared for dispatch within 1–3 business days.
Before a package is handed over to the relevant delivery provider, several activities may take place to prepare the purchase for transportation.
These activities may include:
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Reviewing the submitted order and payment information.
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Confirming the availability of the selected textile products.
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Checking product variations, colors, and quantities.
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Collecting the items included in the purchase.
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Reviewing package contents before shipment.
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Preparing appropriate packaging for transportation.
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Coordinating dispatch arrangements with the relevant fulfillment provider.
The preparation period may occasionally take longer because of increased order volume, inventory availability, public holidays, or unexpected operational circumstances.
If additional information is required to process an order, our customer service team may contact the customer using the details provided during checkout.
Processing Time Is Different From Delivery Time
Please understand that order preparation and carrier transportation are two separate stages.
The estimated preparation period of 1–3 business days begins after successful payment confirmation.
The estimated transportation period begins after the package has been dispatched and transferred into the shipping network.
Therefore, the overall time between placing an order and receiving a package includes both the preparation period and the applicable shipping period.
We recommend considering both stages when estimating your expected delivery date.
4. Fulfillment Arrangements and Dispatch Facilities
To coordinate order preparation and transportation, iqvori may work with fulfillment facilities, warehouse operators, and independent logistics providers.
The facility responsible for preparing an individual order may depend on several factors, including:
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Availability of the selected textile products.
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Inventory allocation arrangements.
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Product variations and quantities.
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Destination address.
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Applicable fulfillment and transportation arrangements.
As a result, different purchases may be dispatched from different fulfillment locations.
We do not guarantee that every order will originate from the same warehouse, facility, or country.
Business Address and Shipping Locations
Customers should distinguish between our registered business address and the physical facilities used for storing inventory or preparing shipments.
Our registered business address identifies the company responsible for operating the iqvori online store.
It does not necessarily represent the location of our warehouses, inventory storage facilities, or order dispatch centers.
The actual shipping arrangements for an individual purchase may vary depending on the fulfillment requirements.
If you have questions about an existing shipment, please contact our customer service team with your order number so that we can review the available information.
5. Estimated Transportation Periods
The following table summarizes the current estimated delivery periods for eligible shipments within the United States.
| Shipping Service | Shipping Fee | Estimated Transit Time |
|---|---|---|
| Standard Shipping | $3.99 | 3–5 business days |
| Free Standard Shipping | Free on eligible orders of $39.00 or more | 3–5 business days |
| Express Shipping | $6.99 | 1–2 business days |
Please allow an additional 1–3 business days for order preparation before dispatch.
All delivery estimates are calculated in business days and are provided for general reference.
They are not guaranteed arrival dates.
Actual transportation times may vary depending on circumstances such as:
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Weather conditions and environmental disruptions.
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Carrier operating schedules and transportation capacity.
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Public holidays and seasonal shipping volume.
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Delays at distribution or sorting facilities.
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Incorrect or incomplete recipient information.
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Unexpected interruptions within the transportation network.
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Other circumstances outside our reasonable control.
We encourage customers to monitor the tracking information provided after dispatch for the latest available shipment updates.
6. Shipping Confirmation and Package Tracking
Once an order has been dispatched and tracking information becomes available, shipment details will generally be sent to the email address associated with the purchase.
The shipping notification may include:
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Order reference information.
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Shipment confirmation.
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Tracking number or tracking link.
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Relevant delivery information.
Customers can use the tracking details to follow the progress of their packages through the available carrier tracking service.
Why Is My Tracking Information Not Updating?
Tracking information may not appear immediately after a package has been dispatched.
In some cases, the carrier requires additional time to receive the parcel, register it within its transportation system, and complete the initial scanning process.
Temporary gaps between tracking updates do not necessarily mean that a shipment has been lost.
If tracking information remains unavailable or has not changed for an extended period, please contact our customer service team.
Customer Support Email: service@iqvori.com
When requesting assistance, please provide:
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Your order number.
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The email address used during checkout.
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Your tracking number or tracking link, if available.
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A short explanation of the tracking issue.
Providing these details will help us identify the relevant shipment and review the available transportation information.
7. Shipping Address Changes and Corrections
Correct delivery information is essential for successful order fulfillment.
If you discover an error in your shipping address after completing a purchase, please contact our team immediately.
Address Correction Email: service@iqvori.com
When submitting an address change request, please include:
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Your order number.
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The original delivery address.
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The complete corrected address.
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The recipient's contact information.
Our team will review your request based on the current order status.
Before Order Dispatch
If the order has not yet entered packing or dispatch, we may still be able to update the delivery information.
However, any change is subject to the current fulfillment status and operational availability.
After Order Dispatch
Once a package has been dispatched or transferred to the shipping carrier, changing its destination may no longer be possible.
In some cases, the carrier may not support address modifications after shipment has entered its transportation network.
Incorrect or incomplete address details may result in failed delivery attempts, delays, or additional transportation expenses.
Any applicable costs will be assessed according to the circumstances, our published policies, and relevant legal requirements.
To avoid unnecessary delivery problems, please verify your recipient information before submitting your order.
8. Delivery Delays and Unexpected Transportation Issues
Although we make reasonable efforts to coordinate order fulfillment and shipping, unexpected delivery problems may occasionally occur.
A shipment may take longer than expected because of transportation interruptions, carrier capacity, severe weather, or other circumstances affecting the delivery network.
What Should I Do If My Order Has Not Arrived?
If your package has not arrived within the estimated delivery period, we recommend reviewing the latest tracking information first.
Please remember that tracking updates may occasionally be delayed, particularly when a package is moving between transportation facilities or waiting for its next carrier scan.
If your shipment appears to be delayed or tracking activity has remained unchanged for an extended period, contact our customer service team.
To help us review the situation, please provide:
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Your order number.
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The email address associated with your purchase.
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Your tracking number or tracking link, where available.
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A brief description of the delivery concern.
Our team will review the available shipment information and coordinate with the relevant shipping provider where appropriate.
What If My Package Is Marked as Delivered but Cannot Be Found?
If the carrier's tracking system indicates that a package has been delivered but you cannot locate it, we suggest checking the following locations:
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Your regular mailbox or designated delivery area.
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Your front entrance or usual package drop-off location.
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Any parcel locker or collection facility.
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Your building's reception desk or mailroom.
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Other designated delivery areas.
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Delivery notices or instructions provided by the carrier.
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Whether a household member, building employee, or neighbor accepted the parcel.
If you still cannot locate the package after checking these locations, please contact us.
A delivery confirmation does not automatically prevent customers from reporting a missing shipment or requesting further assistance.
Please provide your order number and available tracking information so that we can review the circumstances.
Depending on the available information and applicable consumer protection requirements, possible next steps may include:
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Requesting a delivery investigation from the shipping carrier.
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Reviewing available shipment and delivery records.
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Arranging a replacement shipment where appropriate.
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Providing a refund where applicable.
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Considering another suitable resolution based on the circumstances.
Each reported delivery issue will be reviewed individually.
Customer Support Email: service@iqvori.com
9. Damaged, Defective, or Incorrect Products Upon Delivery
We encourage customers to check their delivered textile products after receiving a package to confirm that the items correspond with the order.
If an item arrives damaged, defective, incomplete, incorrect, or materially different from its advertised description, please contact our customer service team.
Examples of issues that may require review include:
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Textile products arriving with visible damage.
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Defects affecting the product's intended use.
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Receiving an incorrect product or variation.
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Missing items or included components.
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Significant differences from the product description.
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Other material problems relating to the delivered merchandise.
Information Required for a Product Issue Report
To help us understand and assess the situation, please provide:
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Your order reference number.
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The name or description of the affected product.
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A brief explanation of the problem.
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Clear photographs or videos showing the product and its condition, where appropriate.
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Any additional information that may help clarify the issue.
After reviewing the information, our team will explain the available options.
Depending on the circumstances, an appropriate resolution may include:
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An authorized return.
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A replacement product.
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A refund.
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Another suitable remedy required or permitted by applicable law.
For qualifying product issues attributable to us, applicable return shipping expenses will be handled in accordance with our Return and Refund Policy and relevant legal requirements.
Please contact us before arranging a return so that we can provide the appropriate instructions and authorized return destination.
10. Return Shipping Arrangements and Cost Responsibilities
Returns associated with purchases made through iqvori are handled according to our published Return and Refund Policy.
Eligible purchases may generally be submitted for return within 180 calendar days after delivery, subject to the applicable eligibility requirements.
However, return shipping responsibilities depend on the reason for the return and the conditions of the approved request.
Qualifying Product Quality Issues
When a product arrives damaged, defective, incorrect, or materially different from its advertised description due to an issue attributable to us, eligible return shipping expenses will be covered in accordance with our Return and Refund Policy.
Customers should contact our team and obtain the necessary instructions before arranging transportation.
Personal or Non-Quality-Related Returns
For returns requested for personal reasons or circumstances unrelated to a confirmed product quality issue, customers are responsible for the applicable return shipping costs under the conditions stated in our current return arrangement.
Return eligibility remains subject to the applicable requirements.
Return Authorization and Destination
Before sending merchandise back, customers must contact our customer service team and obtain return authorization.
After reviewing the request, we will explain:
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Whether the return is eligible.
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The applicable shipping cost responsibilities.
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The authorized return destination.
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The required return procedure.
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Any additional information needed to complete the request.
Please do not independently send products to an unconfirmed destination.
Our registered business address is provided for company identification purposes and is not automatically an authorized return address.
For complete information about return eligibility, refunds, and applicable shipping arrangements, please consult our Return and Refund Policy.
Customer Support Email: service@iqvori.com
11. Shipping Information and Customer Responsibilities
To help ensure that orders can be processed and delivered efficiently, customers are encouraged to follow several important steps throughout the purchasing process.
Before Completing an Order
Please:
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Review the product description and available specifications.
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Confirm the selected textile product and variations.
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Check the order quantity.
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Enter an accurate delivery address.
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Verify the recipient's contact information.
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Review the shipping service and applicable charges.
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Confirm the final order amount before payment.
After Order Confirmation
Customers should:
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Keep their order confirmation email.
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Monitor shipment notifications.
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Retain the tracking reference when available.
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Contact our team promptly if an address correction is required.
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Report significant delivery problems as soon as reasonably possible.
After Package Arrival
We recommend checking the received package and its contents to ensure that the delivered items correspond with the order.
If you identify a damaged, defective, incomplete, or incorrect item, please contact us with relevant supporting information.
Following these steps can help make it easier to review shipping inquiries and resolve order-related concerns.
12. Changes to Shipping Arrangements
Our shipping arrangements may be adjusted from time to time because of changes in transportation services, fulfillment operations, carrier availability, or other business requirements.
Where necessary, we may update:
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Available delivery destinations.
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Shipping methods.
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Applicable delivery charges.
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Free-shipping eligibility requirements.
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Estimated transportation periods.
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Order preparation arrangements.
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Other relevant shipping procedures.
The shipping information displayed on our website and during checkout will serve as the applicable reference for new purchases.
Any changes will be handled subject to applicable law and will not unlawfully remove rights that customers have already acquired.
We encourage customers to review this page periodically for the latest shipping information.
13. Contact Information and Business Details
If you have questions about delivery availability, shipping charges, order preparation, tracking updates, address corrections, or an existing shipment, please contact our customer service team.
Brand Name:
iqvori
Legal Company Name:
Weifang Yuezhou Digital Technology Co., Ltd.
Registered Business Address:
Room 9001, No. 200 Shengli West Street, Nanguan Subdistrict, Weicheng District, Weifang, Shandong, China.
Customer Support Email:
Customer Support Telephone:
+86 536 610 7118
When contacting us about an existing order, please include your order number, the email address used during checkout, and a brief explanation of your inquiry.
Providing the relevant information will help our team identify the purchase and review your request more efficiently.
The iqvori online store is operated by Weifang Yuezhou Digital Technology Co., Ltd., which is responsible for the store's business operations and the coordination of customer service matters relating to purchases made through our website.
Making Every Delivery Easier to Understand
At iqvori, we recognize that a clear shipping process is an important part of a positive online shopping experience.
We aim to provide useful information about delivery options, transportation charges, preparation periods, and package tracking so that customers can better understand what happens after placing an order.
Although unexpected shipping circumstances may occasionally arise, our team will make reasonable efforts to review reported concerns and explain the available procedures.
We appreciate your patience and cooperation throughout the delivery process.
Thank you for choosing iqvori and exploring our collection of knitted and textile products.
iqvori
Owned and operated by Weifang Yuezhou Digital Technology Co., Ltd.