Return & Refund Policy

A Clear Guide to Returns, Refunds, and Order Changes

Choosing textile products online involves considering many details, including material composition, fabric texture, dimensions, colors, construction, and intended use. Although we aim to present useful product information and provide a convenient shopping experience, we understand that customers may occasionally need assistance after completing a purchase.

At iqvori, we believe that after-sales support should be straightforward and that customers should have access to clear information when requesting an order cancellation, returning an eligible product, or seeking a refund.

This Return and Refund Policy explains the procedures applicable to purchases made through our online store. It outlines the conditions for submitting a return request, the responsibilities associated with return transportation, the handling of damaged or incorrect merchandise, and the general timeframe for processing approved refunds.

Whether you have changed your purchasing decision, identified an issue with a delivered textile product, or need help understanding an existing transaction, this policy is intended to help you understand the available procedures.

Our objective is to handle eligible requests carefully, communicate the applicable requirements, and provide reasonable assistance throughout the after-sales process.

The iqvori online store is owned and operated by Weifang Yuezhou Digital Technology Co., Ltd.

1. Order Cancellation Before Dispatch

Customers who no longer wish to proceed with a purchase may contact our customer service team to request an order cancellation.

Because orders may move through different preparation and fulfillment stages, cancellation availability depends on the status of the individual order when the request is received.

Submitting a Cancellation Request

If you would like to cancel an order, please contact us as soon as possible using the following email address:

Cancellation Support Email:
service@iqvori.com

When submitting your request, please include:

• Your order number.

• The email address used during checkout.

• The name or description of the purchased product.

• A brief explanation of your cancellation request.

Our team will review the current fulfillment status and determine whether the order can still be stopped.

When Can an Order Be Cancelled?

Cancellation may be possible if the order has not yet entered the packing, fulfillment, or dispatch process.

However, once preparation or shipping arrangements have progressed, stopping the order may no longer be possible.

Please note the following:

• Orders that have not entered fulfillment may be eligible for cancellation.

• Orders already being packed or prepared for dispatch may no longer be cancellable.

• Orders transferred to a shipping carrier generally cannot be stopped through the normal cancellation procedure.

• Customers with dispatched orders may contact us after delivery to discuss the applicable return arrangements.

Submitting a cancellation request does not automatically mean that the order has been cancelled.

Your purchase remains active until our customer service team reviews the request and confirms its approval.

Refunds for Approved Cancellations

When a cancellation is approved before dispatch, any applicable refund will generally be returned to the original payment method.

The time required for the funds to become available may depend on the payment provider, bank, or card issuer involved in the transaction.

2. Return Period and General Eligibility

At iqvori, eligible purchases may be submitted for return within 180 calendar days from the date of delivery.

This return period is intended to give customers a reasonable opportunity to review their purchases and contact us if they need to request an eligible return.

However, the availability of a return is subject to the conditions described in this policy, the circumstances of the request, and applicable consumer protection requirements.

Basic Return Requirements

To help ensure that a return can be properly reviewed, customers should generally satisfy the following conditions:

• Submit the return request within 180 calendar days after the product has been delivered.

• Keep the purchased item in its original condition, taking into account the nature of the product and any applicable consumer rights.

• Retain original packaging, product labels, supplied accessories, and other included components where applicable.

• Provide a valid purchase reference, such as an order number or order confirmation.

• Contact our customer service team before arranging return transportation.

• Obtain return authorization and follow the designated return instructions.

• Send approved merchandise to the return destination specifically provided by our team.

The condition of returned merchandise may be considered when evaluating a request.

For textile products, customers should take reasonable care to preserve the product's original condition and retain any relevant packaging or product components where applicable.

Nothing in these requirements is intended to remove or restrict consumer rights that cannot legally be limited.

Product Problems and Return Eligibility

If a textile product arrives damaged, defective, incorrect, incomplete, or materially different from its advertised description because of an issue attributable to us, please contact our customer service team.

We will review the circumstances and explain the applicable return or refund procedures.

All return requests are evaluated according to the relevant conditions rather than being automatically approved simply because they are submitted within the 180-day period.

3. How to Submit a Return Request

Before returning any purchased merchandise, customers must contact our customer service team to initiate the return process.

Please do not send products back without first receiving the relevant authorization and instructions.

Return Request Email:
service@iqvori.com

Information to Include in Your Application

To help us identify your purchase and understand the reason for your request, please provide:

1. Your order number or purchase reference.

2. The email address associated with the transaction.

3. The name or description of the textile product.

4. The reason you wish to return the item.

5. Relevant photographs or other supporting materials, where appropriate.

For example, if your request concerns a product that arrived damaged or differs from the selected variation, photographs may help our team understand the situation more accurately.

Review and Authorization

After receiving your message, our customer service team will examine the information and determine whether the request meets the applicable return requirements.

If the request is approved, we will provide instructions explaining:

• The authorized return destination.

• The applicable shipping arrangements.

• Any information that should accompany the returned package.

• Other relevant steps needed to complete the process.

Please wait for our confirmation before arranging transportation.

A return is not considered authorized until our team has reviewed the request and provided the appropriate instructions.

Important Information About Return Addresses

Our registered business address is displayed for company identification and business transparency purposes.

It should not automatically be treated as an authorized return destination.

Please only send returned merchandise to the address specifically confirmed by our customer service team.

Sending a package to an unconfirmed destination may cause delays or difficulties in identifying and processing the return.

4. Return Shipping Costs and Customer Responsibilities

The responsibility for return transportation expenses depends on the reason for the return and whether the request qualifies under the applicable conditions.

We distinguish between qualifying product quality issues and returns requested for personal reasons.

4.1 Returns Involving Qualifying Product Quality Issues

If a product arrives damaged, defective, incorrect, incomplete, or materially different from its advertised description because of an issue attributable to us, qualifying returns are eligible for complimentary return shipping.

Examples may include:

• A textile product arriving with visible damage.

• A defect that affects the product's intended use.

• Receiving a different product from the one ordered.

• Receiving an incorrect color or product variation.

• Missing items or included components.

• Significant differences between the delivered item and its advertised description.

Our customer service team will review the relevant details and confirm the applicable arrangements.

For approved quality-related returns, we will cover the applicable return shipping expenses in accordance with this policy and relevant consumer protection requirements.

Please obtain return instructions before arranging transportation.

4.2 Returns Requested for Personal Reasons

Some customers may wish to return a product for reasons unrelated to damage, defects, or errors attributable to us.

Examples include:

• Changing your mind after completing a purchase.

• No longer needing the selected textile product.

• Preferring another color, pattern, or design.

• Selecting a product that does not match your personal preferences.

• Deciding that the item is not suitable for your intended application.

• Other reasons unrelated to product quality.

For these non-quality-related returns, customers are responsible for the applicable return shipping expenses.

The return request must still be reviewed and authorized by our customer service team before the merchandise is sent back.

4.3 Return Shipping Instructions

Regardless of the reason for a return, customers should not independently arrange transportation before confirming the applicable procedure with us.

Once a request has been reviewed, our team will explain the appropriate return method and the relevant shipping cost responsibilities.

We recommend retaining the return shipping receipt and tracking details until the return process has been completed.

5. Damaged, Defective, Incorrect, or Incomplete Products

We understand that receiving merchandise in the expected condition is an important part of online shopping.

If a textile product arrives with a problem or does not correspond with your confirmed order, please notify us so that we can review the matter.

Issues that may require assistance include:

• Visible damage to the delivered product.

• Manufacturing or construction defects affecting normal use.

• Incorrect product type or variation.

• A different color, design, or size from the one ordered.

• Missing items or package components.

• Material differences from the advertised product description.

• Other significant problems relating to the delivered merchandise.

What Information Should You Provide?

To help us evaluate your concern, please send the following information:

• Your order number.

• The product name or description.

• A clear explanation of the problem.

• Photographs or videos showing the affected product, where appropriate.

• Any other relevant details that may help us understand the issue.

For textile-related concerns, photographs showing the affected area, fabric condition, product label, or received variation may be helpful where applicable.

Review and Available Solutions

After receiving your information, our customer service team will review the circumstances and explain the available options.

Depending on the nature of the problem and applicable requirements, an appropriate resolution may include:

• A replacement product.

• An authorized return.

• A refund.

• Another suitable remedy required or permitted by applicable law.

For qualifying product quality issues attributable to us, applicable return shipping expenses will be covered according to Section 4 of this policy.

Please contact us before sending the affected merchandise back so that we can provide the correct return instructions.

Product Issue Support Email:
service@iqvori.com

6. Return Inspection and Approval

After an authorized return has been shipped, the returned merchandise must reach the designated return facility for further review.

Once the package has been received, the relevant product and return information may be checked to determine whether the request satisfies the applicable conditions.

The review may consider:

• Whether the returned product corresponds with the original order.

• The condition of the received merchandise.

• Whether the returned components and accessories are included where applicable.

• The reason stated in the original return request.

• Whether the return was authorized.

• Other relevant circumstances relating to the purchase.

The purpose of this review is to confirm the details of the return and determine the appropriate next step.

Once the assessment has been completed, we will notify the customer of the outcome.

If additional information is required, our team may contact you before making a final determination.

A refund is not considered approved merely because a return request has been submitted or a package has been sent.

Refund eligibility will be determined after the applicable return review, subject to mandatory legal rights.

7. Refund Methods and Processing Time

For approved returns, refunds are generally issued to the original payment method used when placing the order.

After the authorized returned product has been received and the applicable inspection and review have been completed, we will notify you of the refund decision.

Refund Processing Period

For approved refunds, we generally initiate the refund within:

5–10 business days after the returned product has been received and the return review has been completed.

This timeframe refers to the initiation of the refund by our store.

It does not necessarily represent the exact date on which the funds will appear in your payment account.

Where Will the Refund Be Sent?

Refunds are normally returned to the original payment method.

Depending on the payment provider, the funds may be reflected in:

• The original bank account.

• The credit or debit card used for payment.

• The relevant online payment account.

• Another original payment channel used during checkout.

The availability of the refunded amount depends on the procedures of the relevant financial institution or payment service provider.

Additional Review

In certain circumstances, further information may be needed before a refund decision can be completed.

If this happens, our customer service team may contact you using the email address associated with your purchase.

When contacting us about an existing refund, please provide your order number to help us identify the relevant transaction.

8. What to Do If Your Refund Has Not Appeared

If you have received confirmation that a refund has been initiated but the funds have not yet appeared in your account, we recommend completing the following checks.

Step 1 – Review the Original Payment Account

Check the bank account, card statement, or payment account originally used for your purchase.

Some financial institutions may display refund transactions separately from ordinary incoming payments.

Step 2 – Contact Your Bank or Card Issuer

If you paid using a credit or debit card, contact the relevant card issuer to ask whether the refund is still undergoing processing.

The provider may be able to explain the expected posting period.

Step 3 – Check With Your Payment Service Provider

If the payment was completed through an external payment service, you may contact that provider to determine whether any additional processing time is required.

Step 4 – Contact iqvori

If the refund remains unavailable after completing the previous checks, please contact our customer service team.

Refund Inquiry Email:
service@iqvori.com

When contacting us, please include:

• Your order number.

• The email address used during checkout.

• The approximate date of the refund confirmation.

• Any available transaction or refund reference.

We will make reasonable efforts to review the available information and clarify the status of the transaction.

9. Authorized Return Destinations and Package Records

All returns must be reviewed and authorized before merchandise is shipped.

After your request has been approved, our customer service team will provide the appropriate return destination and instructions.

Return Assistance Email:
service@iqvori.com

Please remember that our registered business address is provided for company identification purposes and is not automatically the correct location for receiving returned merchandise.

Keeping Return Shipping Information

Once a return has been dispatched, we recommend keeping relevant shipping documentation until the process has been completed.

Useful records may include:

• Return authorization confirmation.

• Shipping receipts.

• Return tracking numbers.

• Delivery confirmation.

• Correspondence with our customer service team.

These records may help us identify the returned package and review any transportation-related questions.

Return Shipping Responsibilities

The applicable shipping responsibilities remain as follows:

Qualifying Product Quality Issues:
Applicable return shipping expenses are covered by us for approved qualifying returns.

Personal or Non-Quality-Related Returns:
Customers are responsible for applicable return transportation costs.

All arrangements remain subject to the eligibility requirements and instructions provided by our customer service team.

10. Questions About Cancellations, Returns, and Refunds

If you need help understanding a return requirement, checking an existing refund, or requesting cancellation of an order, please contact our customer service team.

We recommend including the following details when submitting an inquiry:

• Order number or purchase reference.

• Email address used during checkout.

• Product name or description.

• A brief explanation of your request.

• Relevant supporting information, where applicable.

Providing complete information helps our team identify the purchase and review the circumstances more efficiently.

We will make reasonable efforts to explain the applicable procedures and communicate the available options.

11. Customer Rights and Applicable Consumer Protection

This policy describes the general procedures followed by iqvori when handling cancellations, returns, and refunds.

However, customers may also have additional rights under applicable consumer protection laws.

Nothing in this document is intended to exclude, limit, or waive any mandatory statutory rights, consumer guarantees, or legal remedies that cannot lawfully be restricted.

Where mandatory legal requirements provide additional protection, those requirements will take precedence over any inconsistent provision in this policy.

Return requests and other after-sales matters will be reviewed in accordance with the applicable terms and relevant legal requirements.

12. Changes to This Return and Refund Policy

Our products, business arrangements, and customer service procedures may change as our online store develops.

For this reason, iqvori may revise this policy when necessary to reflect changes in:

• Return administration procedures.

• Refund processing arrangements.

• Customer service operations.

• Fulfillment and return facilities.

• Applicable legal or regulatory requirements.

• Other relevant business practices.

Any updated version will be published on this page.

Where appropriate, we will also update the revision information to help customers identify the latest version.

We encourage customers to review this policy periodically, particularly before submitting a new return or refund request.

Changes will not unlawfully remove rights or protections that customers have already acquired under applicable law.

13. Company and Customer Service Information

For questions about an order cancellation, return eligibility, product concerns, return transportation, or refund status, please use the contact information below.

Brand Name:

iqvori

Legal Company Name:

Weifang Yuezhou Digital Technology Co., Ltd.

Registered Business Address:

Room 9001, No. 200 Shengli West Street, Nanguan Subdistrict, Weicheng District, Weifang, Shandong, China.

Customer Support Email:

service@iqvori.com

Customer Support Telephone:

+86 536 610 7118

When contacting us about an existing purchase, please provide your order reference and a short description of the matter.

This information will help our team identify the relevant transaction and provide more appropriate assistance.

The iqvori online store is owned and operated by Weifang Yuezhou Digital Technology Co., Ltd., which is responsible for the store's commercial operations and customer service coordination.

Supporting Customers Beyond the Purchase

At iqvori, we recognize that a positive shopping experience involves more than selecting and purchasing a product.

Customers should also be able to understand what steps are available when a purchase needs to be cancelled, a delivered item requires attention, or a refund request needs to be reviewed.

We aim to make our after-sales procedures understandable by explaining the applicable requirements, providing clear return instructions, and communicating the relevant refund arrangements.

Whether your inquiry concerns an order change, a textile product issue, or an eligible return, our customer service team welcomes your questions.

Thank you for choosing iqvori. We appreciate your trust and the opportunity to assist you throughout your shopping experience.

iqvori
Owned and operated by Weifang Yuezhou Digital Technology Co., Ltd.