FAQ

Frequently Asked Questions – iqvori

Shopping for textile products involves more than choosing an attractive design. Material composition, fabric texture, product dimensions, construction, care requirements, and delivery arrangements can all influence a purchasing decision.

At iqvori, we aim to make these details easier to understand by providing accessible product information and practical customer assistance. Whether you are comparing different textile styles, reviewing product specifications, placing an order, or looking for help after delivery, this FAQ is designed to guide you through the essential information about shopping with us.

We have organized the following questions into several categories so that you can quickly find answers about our products, purchasing procedures, payment options, shipping arrangements, and after-sales services.

If your question is not addressed below, our customer service team will be happy to assist you.

Store Operator: Weifang Yuezhou Digital Technology Co., Ltd.

Customer Support: service@iqvori.com

1. Shopping at iqvori

How can I purchase products from iqvori?

You can shop directly through our online store by browsing the available textile collections and selecting the products that match your requirements.

When viewing an individual product, take some time to review its description, photographs, available variations, dimensions, material information, and displayed price.

Once you have decided which items you would like to purchase:

Select your preferred product and any available options.
Choose the quantity you wish to order.
Add the selected item to your shopping cart.
Review the products and quantities in your cart.
Continue to checkout and enter your delivery information.
Select an available shipping method and complete payment.

Before confirming your purchase, we recommend checking your order details carefully, particularly the selected variations, recipient information, delivery address, shipping charges, and final payment amount.

Do I need to create an account before ordering?

Please follow the purchasing options displayed on our website. If guest checkout is available, you may complete your purchase without creating an account.

If you choose to register an account, you may be able to access relevant order information and manage available account details through the website.

Please make sure that the email address entered during checkout is accurate, as it may be used for order confirmations and shipping notifications.

Will I receive an email after placing an order?

After your purchase has been successfully submitted and payment confirmation has been received, an order acknowledgment will generally be sent to the email address provided during checkout.

The confirmation email may contain information such as:

Your order reference number.
Purchased product names and quantities.
The shipping address submitted.
Your payment summary.
Other relevant purchase details.

If you cannot find the message, please check your spam, junk, or promotional email folders.

If the confirmation is still unavailable, contact us at service@iqvori.com with your checkout email address and any available purchase information.

Can I change or cancel an order after submitting it?

If you notice an error after placing an order, please contact our customer service team as soon as possible.

Depending on the fulfillment stage, we may be able to review requests involving:

Corrections to recipient information.
Changes to the delivery address.
Adjustments to an order.
Requests to cancel a purchase.

Please understand that changes and cancellations cannot always be accommodated once an order has entered preparation, packing, fulfillment, or carrier dispatch.

Our team will check the current order status and explain whether your request can be processed.

If the package has already been shipped, please refer to our Return and Refund Policy for the applicable procedures.

Email: service@iqvori.com

2. Product Information and Textile Specifications

What information should I check before purchasing a textile product?

Textile products can differ considerably in their composition, texture, construction, and intended application.

To help you make an informed choice, we recommend reviewing the information provided on each product page.

Depending on the item, product descriptions may include:

Fabric or fiber composition.
Knitted or woven construction details.
Material texture and surface characteristics.
Product dimensions and measurements.
Available colors, patterns, and styles.
Thickness, weight, or other listed specifications.
Intended applications and product functions.
Package contents and included components.
Applicable cleaning and maintenance instructions.

Not every specification applies to every product. Please use the individual product listing as the primary reference when evaluating a particular item.

What is the difference between knitted and woven textiles?

Knitted and woven textiles are produced using different construction methods.

Knitted materials are generally formed through interconnected loops of yarn, while woven materials are created by interlacing yarns in different directions.

These construction methods can influence the appearance, texture, flexibility, and other characteristics of a textile product.

The exact properties depend on the materials and manufacturing specifications of each individual item.

For accurate product information, please refer to the construction and material details displayed on the relevant product page.

How can I choose the right textile material?

The most suitable material depends on how you intend to use the product and which characteristics matter most to you.

When comparing different options, you may wish to consider:

Composition: Check the listed fiber or material content.
Texture: Consider whether you prefer a smoother, softer, or more structured surface.
Construction: Review whether the product uses knitted, woven, or another construction method.
Durability: Consider the product's intended application and available material specifications.
Maintenance: Review the recommended cleaning and care instructions.
Dimensions: Make sure the measurements are appropriate for your intended use.

If you need clarification about a particular material or specification, you can contact our team before purchasing.

Why might the actual color look different from the product photographs?

Product photographs are intended to provide a visual representation of the textile's appearance, color, texture, and design.

However, slight differences in color presentation may occur because of:

Different screen types and display settings.
Screen brightness and color calibration.
Photography lighting and surrounding conditions.
Camera settings and image processing.
Viewing environments.

For this reason, the color displayed on your device may not be an exact representation of the physical product.

We recommend reviewing all available product photographs and written descriptions before completing your purchase.

Are product measurements exact?

Product dimensions and measurements are provided according to the information available for each listing.

Depending on the material and manufacturing method, minor measurement variations may occur.

If precise dimensions are important for your intended application, please review the specifications carefully before ordering.

For additional clarification about a particular product, contact our customer service team and include its product name or page link.

How should I care for textile products?

Different textile materials may require different cleaning and maintenance methods.

Before washing, cleaning, or storing a product, please review any care instructions supplied with the item or included in its product description.

General considerations may include:

Following the recommended washing temperature, where specified.
Avoiding cleaning products that may damage certain fibers.
Checking whether machine washing or hand washing is recommended.
Following applicable drying instructions.
Avoiding excessive heat when the material requires special care.
Storing textile products in an appropriate environment.

Please note that general care suggestions are not a substitute for product-specific instructions. Always follow the guidance applicable to your particular item.

What should I do if the product I receive is damaged or different from my order?

We encourage customers to contact us if a delivered item arrives damaged, defective, incomplete, or different from the product purchased.

To help us review the situation, please provide:

Your order number.
The name or description of the affected product.
A clear explanation of the issue.
Photographs or videos showing the item and its condition, where applicable.
Relevant packaging information, if it helps explain the problem.

After reviewing your information, our team will explain the available options.

Depending on the circumstances, an appropriate resolution may include a replacement, authorized return, refund, or another suitable remedy.

3. Payment and Checkout

Which payment methods can I use?

The payment methods currently available for your order will be displayed during checkout.

Available options may depend on the payment services supported when your transaction is processed.

Before completing payment, please review the order summary to make sure that the products, quantities, shipping information, applicable discounts, and final amount are correct.

What should I do if my payment is declined?

If your payment cannot be completed, we suggest checking the following:

Make sure your payment information has been entered correctly.
Confirm that your card or payment account is active.
Check whether your payment provider requires additional verification.
Confirm that your bank has not restricted the transaction.
Review any error message displayed during checkout.

If the problem continues, you may contact your bank, card issuer, or payment service provider for additional information.

You can also contact us at service@iqvori.com if you need assistance understanding the checkout process.

For security reasons, please do not send complete card numbers, security codes, passwords, or other confidential financial information through ordinary email.

Can I use a discount or promotional code?

If a promotional code is available for your purchase, enter it into the designated discount field during checkout.

Once the code has been submitted, review the updated order total to confirm whether the discount has been applied successfully.

Please be aware that promotional offers may have specific conditions, including:

Expiration dates.
Minimum purchase amounts.
Eligible product categories.
Restrictions on combining multiple offers.
Other promotional requirements.

If a discount code does not work, please check its applicable terms and make sure that your order meets the stated requirements.

Will I be charged additional fees?

The merchandise subtotal, applicable shipping charges, discounts, and final purchase amount will be displayed during checkout.

Please review the payment summary before confirming your order.

Any additional charges imposed by financial institutions or payment providers are subject to their respective terms and conditions.

4. Shipping, Processing, and Delivery

Where does iqvori currently ship?

Our current shipping arrangements cover eligible delivery addresses within the United States.

Customers can enter their complete U.S. shipping address during checkout to view the available shipping options and applicable charges.

Shipping availability may depend on the destination address and the delivery services available for the order.

How much does shipping cost?

We currently provide the following shipping options for eligible orders within the United States.

All shipping prices are displayed in U.S. dollars (USD).

Express Shipping

Shipping Fee: $6.99
Estimated Transit Time: 1–2 business days after dispatch.

Free Standard Shipping

Shipping Fee: $0.00
Minimum Merchandise Subtotal: $39.00
Estimated Transit Time: 3–5 business days after dispatch.

Regular Standard Shipping

Shipping Fee: $3.99
Eligible Merchandise Subtotal: $0.00–$38.99
Estimated Transit Time: 3–5 business days after dispatch.

Orders with an eligible merchandise subtotal of $39.00 or more qualify for complimentary standard shipping, subject to the conditions displayed during checkout.

For eligible orders below the qualifying amount, the standard shipping charge is generally $3.99.

Express shipping is available at $6.99 when offered for the relevant purchase.

The final available shipping methods and charges will be displayed before you complete payment.

How long does it take to prepare an order?

After successful payment confirmation, order preparation generally takes approximately 1–3 business days.

This period covers the time needed to process and prepare your purchase before it is handed over for delivery.

During promotional campaigns, public holidays, or unexpected operational delays, preparation may occasionally take longer.

Please remember that order processing time and carrier transit time are two separate stages.

How long will it take for my package to arrive?

The estimated transportation period depends on the shipping method selected during checkout.

Our current estimated transit periods are:

Express Shipping: 1–2 business days after dispatch.
Standard Shipping: 3–5 business days after dispatch.

These estimates do not include the order preparation period.

The overall time between placing an order and receiving a package therefore includes both processing and transportation.

Are delivery estimates guaranteed?

Delivery estimates are provided to help customers understand the expected transportation period. They should not be regarded as guaranteed arrival dates.

Actual delivery may be affected by circumstances outside our direct control, including:

Severe weather.
Public holidays.
Carrier operating schedules.
Transportation network disruptions.
Unexpected logistical delays.
Other circumstances affecting the delivery service.

We recommend monitoring your shipment using the available tracking information.

How will I receive my tracking information?

When tracking information becomes available, it will generally be sent to the email address associated with your order.

After receiving the shipping notification, you can use the provided tracking reference to check the latest available shipment updates.

Please allow some time for the carrier to receive and scan the package before tracking activity becomes visible.

If your tracking information does not appear to update, contact us at service@iqvori.com with your order number.

Can I correct my delivery address?

If you discover that your shipping address contains an error, please contact us immediately.

We will check whether the requested correction can still be made before the order enters fulfillment or is handed over to the carrier.

Once the shipment has been dispatched, changing the destination may no longer be possible.

To reduce the possibility of delivery problems, please carefully check your recipient name, street address, city, state, and ZIP code before submitting your order.

What happens if my package is delayed?

If your package has not arrived within the estimated delivery period, first review the most recent tracking information.

If there have been no meaningful tracking updates for an extended period, or the shipment appears to have stopped moving, please contact our customer service team.

Include your order number and tracking reference so that we can review the available information.

Our team will assess the circumstances and explain the appropriate next steps.

What if tracking shows that my package was delivered, but I cannot find it?

If your tracking page indicates successful delivery but the package is not immediately available, we recommend checking:

Your mailbox or usual delivery location.
The entrance to your property.
A designated parcel or collection area.
Your building reception or mailroom.
Any delivery notifications provided by the carrier.
Whether someone at your address accepted the package.

If you still cannot locate the shipment, please contact us.

We will review the available delivery information and help determine what steps may be appropriate.

5. Returns, Exchanges, and Refunds

What is the return period for eligible purchases?

Eligible purchases may be submitted for return within 180 calendar days after delivery, provided that the conditions outlined in our Return and Refund Policy are met.

Return eligibility depends on the applicable requirements and the circumstances of the request.

Certain qualifying returns within this period are also eligible for complimentary return shipping.

We recommend reviewing the complete Return and Refund Policy before submitting a request.

How do I request a return?

Please contact our customer service team before sending any product back.

To help us review your request, include:

Your order number.
The email address used during checkout.
The name or description of the purchased textile product.
The reason you wish to return the item.
Relevant photographs or additional information, where applicable.

Our team will review your request and explain the applicable return conditions.

If your request is approved, we will provide the designated return destination and instructions.

Please do not independently arrange return shipping or send merchandise to an unconfirmed address.

Is return shipping free?

Complimentary return shipping is available for qualifying return requests in accordance with our Return and Refund Policy.

Eligibility depends on the applicable conditions and the return arrangements confirmed by our customer service team.

Please contact us before purchasing a shipping label or arranging shipment so that we can explain the correct procedure.

For confirmed issues attributable to us, such as an incorrect, damaged, or defective item, applicable return shipping expenses will be handled in accordance with our published policies and applicable consumer protection requirements.

Can I return a product that does not meet my expectations?

You may submit a return request within the applicable 180-day period.

However, approval is subject to the conditions of our Return and Refund Policy, the nature of the product, and any mandatory consumer rights that apply.

Please contact our team before returning an item so we can review the request and explain the available arrangements.

What if I receive an incorrect or defective textile product?

If the item you receive is different from what you ordered, arrives damaged, or has a defect, please notify us as soon as reasonably possible.

To help us understand the problem, provide:

Your order reference.
The product name.
A description of the issue.
Clear photographs or videos, where applicable.

Once we have reviewed the information, we will explain the available resolution.

Depending on the circumstances, this may involve an authorized return, replacement, refund, or another appropriate solution.

When will my refund be processed?

After an authorized returned product has been received and inspected, we will notify you by email about the result of the return assessment.

For approved refunds, we generally initiate the refund within 5–10 business days after the returned item has been received and inspected.

Refunds are normally issued to the original payment method used during checkout.

The time required for the funds to appear in your account may vary depending on your bank, card issuer, or payment service provider.

What should I do if my refund has not appeared?

If you have received a refund confirmation but cannot see the funds in your account, we suggest taking the following steps:

Review the original payment account or card statement.
Contact your card issuer to check whether the refund is still being processed.
Ask your bank or payment provider whether additional processing time is required.
If the refund remains unavailable, contact us with your order number and available refund details.

Our customer service team will review the information and provide assistance where possible.

6. Customer Information and Website Privacy

What information may be collected when I shop with iqvori?

When you browse our website, place an order, make a payment, arrange delivery, or contact our customer service team, certain information may be collected to support the operation of our online store.

Depending on your interaction with the website, this may include:

Contact information.
Shipping and billing details.
Order and transaction information.
Product selections and purchase history.
Information submitted through customer support inquiries.
Relevant website usage information.

The information collected and used will be subject to our Privacy Policy and applicable legal requirements.

Is my personal information shared with other companies?

Certain information may be shared with service providers when necessary to operate our store and fulfill customer requests.

For example, relevant information may be provided to payment processors, shipping providers, order fulfillment services, and website service providers.

Such information is used in connection with the services they provide and is subject to applicable privacy requirements.

For a more complete explanation of how information is collected, used, stored, disclosed, and protected, please review our Privacy Policy.

How can I protect my account and payment information?

We encourage customers to take reasonable precautions when using online shopping services.

Please remember to:

Use secure and private devices when accessing your account.
Keep account credentials confidential.
Avoid sharing passwords with other individuals.
Review your payment details before submitting an order.
Never send complete payment card numbers or security codes through ordinary email.

If you notice anything unusual relating to your purchase or account, please contact our customer service team.

7. Customer Support and Business Information

How can I contact iqvori?

If you need further information about a textile product, an existing order, payment, shipping, returns, or refunds, you can contact us using the details below.

Brand Name:

iqvori

Legal Company Name:

Weifang Yuezhou Digital Technology Co., Ltd.

Registered Business Address:

Room 9001, No. 200 Shengli West Street, Nanguan Subdistrict, Weicheng District, Weifang, Shandong, China.

Customer Service Email:

service@iqvori.com

Customer Service Telephone:

+86 536 610 7118

For order-related inquiries, please include your order number and the email address used at checkout.

Providing relevant information will help our team identify your purchase and understand your request more efficiently.

What should I do if my question is not listed here?

We understand that customers may have questions that are specific to an individual product, purchase, or delivery situation.

If you cannot find the information you need in this FAQ, please contact our team directly.

You can send us questions about textile materials, product specifications, order arrangements, shipping details, payment concerns, or after-sales matters.

We will review your inquiry and make reasonable efforts to provide useful information based on the circumstances and our applicable store policies.

How can I find additional information about shopping with iqvori?

For more detailed information, we encourage customers to explore the relevant policy pages available on our website.

These may include:

Shipping Policy: Information about shipping arrangements, delivery estimates, and applicable shipping charges.
Return and Refund Policy: Details about return eligibility, return procedures, shipping arrangements, and refunds.
Privacy Policy: Information about the handling and protection of customer information.
Terms of Service: The terms and conditions governing the use of our website and shopping services.

Reviewing these pages before placing an order can help you better understand the relevant procedures and requirements.

Thank You for Choosing iqvori

We appreciate every customer who takes the time to explore our collections and learn more about the products available through iqvori.

We understand that textile products are selected for different purposes, preferences, and everyday requirements. Having access to clear product descriptions, useful specifications, and dependable shopping information can make the selection process easier.

Our aim is to provide an accessible online shopping experience where customers can compare available options, understand important product details, and receive assistance when questions arise.

Whether you are looking for knitted textiles, exploring different fabric characteristics, or purchasing products for your everyday needs, we appreciate the opportunity to serve you.

Thank you for visiting iqvori. We look forward to supporting your shopping experience.

iqvori — Thoughtful Textiles for Everyday Living.

FAQ