Privacy Policy

Your Privacy Is Important to Us

Every online purchase involves a certain amount of personal information, from the details needed to complete an order to the information required for delivery and customer support. At iqvori, we recognize the importance of handling this information carefully and explaining how it may be used throughout your shopping experience.

This Privacy Policy has been prepared to help visitors and customers understand our approach to personal information. It describes the types of information that may be obtained through our website, the reasons for collecting and processing that information, the circumstances in which it may be shared, and the choices that may be available to individuals under applicable privacy regulations.

Whether you are exploring our knitted collections, purchasing textile products, subscribing to store communications, or contacting our customer service team, this policy applies to your interaction with the iqvori online store.

Our website is operated by Weifang Yuezhou Digital Technology Co., Ltd.

We encourage you to read this document carefully so that you understand the information practices associated with using our website.

1. Information We May Obtain

The information collected through our website depends on the services you use, the activities you perform, and the details you voluntarily provide.

We may receive information directly from you, obtain certain technical information automatically, or receive relevant information from service providers involved in operating our online store.

Information Submitted by Customers

When browsing our collections, completing a purchase, requesting assistance, or participating in website activities, you may provide personal information such as:

• Full name and preferred contact details.

• Email address and telephone number.

• Billing address and delivery address.

• Order numbers, purchased products, and transaction records.

• Product selections, quantities, and applicable variations.

• Messages, questions, suggestions, and customer service correspondence.

• Subscription preferences and marketing communication choices.

• Other details voluntarily submitted through website forms or customer support channels.

We use the information provided to support relevant shopping activities, communicate with customers, and manage requests relating to purchases.

Information Relating to Delivery Recipients

In certain situations, a customer may arrange for a purchase to be delivered to another individual, such as a family member, friend, or other intended recipient.

In these circumstances, the information submitted may include the recipient's name, telephone number, and delivery address.

If you provide personal information relating to another person, please ensure that you have an appropriate basis or authorization to share that information and that your actions comply with applicable privacy requirements.

Transaction and Payment Information

When a customer completes a purchase, information relating to the transaction may be generated or received.

This may include:

• Order references and transaction identifiers.

• Purchased items and payment amounts.

• Payment confirmation and transaction status.

• Billing information required for payment processing.

• Refund and adjustment records.

• Other relevant purchase documentation.

Payments may be processed through Shopify and/or other payment service providers, depending on the options available during checkout.

The payment information accessible to us may vary according to the provider and the payment arrangements used for a particular transaction. We do not necessarily receive or retain complete payment card details.

Technical and Website Activity Information

When visitors access iqvori, certain information may be collected automatically through our ecommerce platform, browser technologies, and other services enabled on the website.

Depending on the technologies in use, this information may include:

• Internet Protocol (IP) address.

• Approximate geographic location derived from technical information.

• Browser type and version.

• Device type and operating system.

• Technical identifiers and session information.

• Pages viewed and navigation activity.

• Referring websites or traffic sources.

• Interactions with product listings and website features.

• Cookie identifiers and similar tracking information.

• Technical records relating to website performance and security.

This information may help us understand how visitors interact with our textile collections, identify technical problems, improve website functionality, and maintain the security of our online services.

2. Cookies and Website Technologies

To provide a functional browsing and purchasing experience, our website may use cookies and similar technologies.

These technologies may include browser cookies, pixels, tags, log files, and other tools supported by our ecommerce platform or enabled third-party services.

Depending on their purpose, these technologies may help us:

• Remember items placed in a shopping cart.

• Maintain website sessions during browsing.

• Support checkout and purchasing functions.

• Remember certain browsing preferences.

• Recognize repeat visits where supported.

• Understand how visitors navigate between pages.

• Review website traffic and general performance.

• Identify unusual activity and potential security concerns.

• Evaluate promotional and advertising performance where applicable.

Essential Website Cookies

Certain cookies may be necessary for basic website operations.

They can support functions such as shopping cart management, session continuity, checkout processes, and other features required to provide online shopping services.

Disabling essential cookies may prevent certain website functions from operating correctly.

Analytics and Performance Technologies

Where enabled, analytics technologies may help us understand how visitors use the website.

For example, aggregated or technical information may help identify which pages receive more visits, how customers navigate between different product categories, and whether certain website functions require improvement.

Advertising and Marketing Technologies

Where applicable, certain technologies may be used to measure promotional activity or understand interactions with advertising content.

The use of these technologies may depend on the services enabled on our website and the legal requirements applicable to the visitor's location.

Managing Cookie Preferences

You may be able to manage certain cookie preferences through your browser settings or the consent controls provided on our website, where available.

Please understand that restricting cookies may affect some website features and the overall browsing experience.

Where applicable law requires consent or additional choices before non-essential cookies are used, we will provide the relevant notices and available controls.

3. Purposes for Processing Personal Information

We collect and process personal information for purposes connected with operating our online store, providing customer services, completing transactions, and meeting applicable legal responsibilities.

Depending on how you interact with iqvori, information may be used for the following purposes.

Order Administration and Fulfillment

We may use relevant information to:

• Receive and manage customer purchases.

• Confirm selected products and order quantities.

• Send order acknowledgments.

• Coordinate order preparation and fulfillment.

• Arrange shipping and delivery.

• Provide tracking information.

• Maintain relevant transaction records.

Payment and Financial Administration

Certain information may be processed to support payment-related activities, including:

• Confirming payment status.

• Addressing checkout difficulties.

• Reviewing transaction records.

• Coordinating approved refunds.

• Handling payment-related inquiries.

• Identifying potentially unauthorized transactions.

Customer Communication

We may use contact information to respond to questions and provide assistance concerning:

• Product materials and specifications.

• Textile construction and product characteristics.

• Product dimensions and available variations.

• Order information and delivery progress.

• Return and refund requests.

• Damaged, defective, or incorrect products.

• General shopping inquiries and customer feedback.

Website Improvement and Business Operations

Technical and usage information may be used to:

• Evaluate website functionality.

• Improve browsing and navigation arrangements.

• Understand general visitor activity.

• Review the presentation of product information.

• Identify technical errors.

• Improve website performance.

• Maintain internal business records.

Security and Fraud Prevention

We may process relevant information to help:

• Identify suspicious transactions.

• Detect unusual website activity.

• Protect our online services.

• Investigate potential misuse.

• Support account and transaction security.

• Address activities that may violate applicable laws or website terms.

Marketing and Promotional Communication

Where permitted by applicable law, contact information may be used to send product announcements, promotional messages, store updates, and other marketing communications.

Customers may manage their communication preferences as described in the relevant section of this policy.

Legal and Regulatory Responsibilities

We may process or retain information where necessary to comply with applicable laws, accounting requirements, tax obligations, regulatory requests, contractual responsibilities, or the establishment and defense of legal claims.

We aim to use personal information for legitimate and relevant purposes and to avoid processing information beyond what is reasonably necessary for the applicable activity.

4. Circumstances in Which Information May Be Shared

Operating an online store may involve cooperation with external service providers and business partners.

When necessary to complete purchases, provide website functions, deliver products, or fulfill legal responsibilities, certain information may be disclosed to relevant third parties.

The organizations involved may include the following categories.

Ecommerce Platform and Website Providers

We may rely on ecommerce platforms and technical service providers to host, maintain, and operate our website.

These providers may process information required for website functionality, shopping cart management, order administration, and other ecommerce services.

Shopify may be involved in providing these services, depending on the platform arrangements used by our store.

Payment Processing Organizations

Payment service providers may receive relevant information to process transactions, verify payment details, manage payment authorization, and address transaction-related issues.

The information processed depends on the selected payment method and the provider's applicable arrangements.

Shipping and Fulfillment Partners

Information necessary to deliver an order may be shared with shipping carriers, warehouses, fulfillment providers, or other relevant logistics partners.

Such information may include the recipient's name, delivery address, telephone number, and shipment reference.

These details are used to support order preparation, transportation, and delivery.

Customer Communication and Support Services

We may use external communication tools or service providers to help manage customer inquiries, organize correspondence, and coordinate support activities.

Information submitted through customer support channels may be processed by these services where necessary to provide assistance.

Analytics and Marketing Providers

Where analytics or marketing services are enabled, relevant technical or usage information may be shared with providers that assist with website performance analysis, visitor measurement, or promotional activities.

The nature of the information shared depends on the services being used and the applicable privacy requirements.

Security and Fraud Prevention Providers

Certain information may be processed by security-related services to identify suspicious activity, protect transactions, and help maintain the integrity of our website.

Professional and Business Advisers

Where reasonably necessary, relevant information may be provided to legal advisers, accountants, auditors, and other professional consultants assisting with business operations.

Government Authorities and Legal Organizations

We may disclose information when required or permitted by applicable law, including in response to lawful requests from courts, regulatory bodies, government authorities, or law enforcement organizations.

Corporate Transactions

In connection with a potential or completed merger, acquisition, restructuring, financing arrangement, or transfer of business assets, relevant information may be involved in the transaction, subject to applicable legal requirements.

We aim to limit information sharing to the purposes for which it is reasonably necessary and to consider the applicable safeguards when working with service providers.

5. External Services and Third-Party Websites

Certain features of our online store may depend on technology or services provided by independent organizations.

Examples may include:

• Ecommerce and website infrastructure.

• Payment processing services.

• Shipping and tracking systems.

• Website analytics tools.

• Advertising and promotional platforms.

• Customer communication services.

• External links and integrated website features.

These organizations may process information under their own privacy policies, contractual arrangements, and service terms.

When you interact directly with an external service, submit information through a third-party payment page, or visit an external website, the relevant provider may handle your information according to its own privacy practices.

Please understand that iqvori does not control every information-handling activity conducted independently by third-party organizations.

We recommend reviewing the privacy notices and terms of relevant external services before submitting personal information through them.

Where applicable laws require additional disclosures, consent, or choices concerning targeted advertising or information sharing, the relevant information and available options will be provided as required.

6. Retention and Deletion of Personal Information

We do not necessarily retain all personal information for the same length of time.

The period for which information is maintained depends on the reason it was collected, the nature of the information, and our applicable business and legal responsibilities.

Factors considered when determining retention periods may include:

• The need to maintain purchase and transaction records.

• Order fulfillment and delivery responsibilities.

• Customer support and after-sales requirements.

• Return and refund administration.

• Accounting and tax recordkeeping obligations.

• Fraud prevention and website security requirements.

• Unresolved complaints or commercial disputes.

• Contractual responsibilities.

• Applicable regulatory and legal requirements.

• The establishment, exercise, or defense of legal claims.

When information is no longer required for a legitimate purpose, we may delete it, anonymize it, or otherwise dispose of it in accordance with applicable laws and our information retention practices.

Certain information may need to be retained for longer periods where required by law or where a legitimate business or legal need continues to exist.

7. Privacy Rights and Individual Choices

Depending on your location and the privacy laws applicable to your personal information, you may have certain rights concerning how your information is collected, used, and processed.

These rights may include the following, subject to applicable legal conditions and exceptions.

Right to Access

You may be entitled to request information about the personal information we maintain about you and how it is being processed.

Right to Correction

You may request that inaccurate or incomplete personal information be corrected where applicable.

Right to Deletion

In certain circumstances, you may request the deletion of personal information that we hold about you.

Some information may remain subject to lawful retention requirements or other permitted exceptions.

Right to Information

You may be entitled to receive additional information about the categories of personal information collected, the purposes of processing, and relevant information-sharing practices.

Right to Data Portability

Where applicable, you may request a copy of certain personal information in a commonly used or transferable format.

Right to Object or Restrict Processing

Depending on the applicable legal framework, you may have the right to object to certain processing activities or request restrictions on specific uses of your information.

Right to Withdraw Consent

Where consent is the legal basis for a particular processing activity, you may be able to withdraw that consent.

Withdrawal does not necessarily affect the lawfulness of processing that occurred before the withdrawal.

Advertising and Data-Sharing Choices

Where required or permitted by applicable law, you may have choices concerning certain targeted advertising activities or the sharing of information for advertising purposes.

Submitting a Privacy Request

To make a privacy-related inquiry or exercise an available right, contact us at:

Email: service@iqvori.com

Please describe the nature of your request and provide enough information for us to understand what assistance you need.

For certain requests, we may need to verify your identity before taking action.

Requests will be reviewed and handled in accordance with applicable privacy requirements. Certain requests may be subject to lawful exceptions or limitations.

8. Marketing Communications and Email Preferences

We may send promotional communications where permitted by applicable law and where the relevant requirements have been satisfied.

Such communications may include:

• New product announcements.

• Textile collection updates.

• Special offers and promotional events.

• Store news and announcements.

• Other marketing information relating to iqvori.

How to Stop Promotional Emails

If you no longer wish to receive marketing emails, you may use the unsubscribe option included in the relevant communication, where available.

You may also contact our customer service team:

Email: service@iqvori.com

We will review and process applicable communication preference requests in accordance with relevant requirements.

Essential Service Messages

Please note that opting out of marketing communications does not necessarily prevent us from sending important messages connected with your purchases or use of our website.

These communications may include:

• Order acknowledgments.

• Payment and transaction notifications.

• Shipping confirmations.

• Delivery and tracking information.

• Return and refund updates.

• Account or website security notices.

• Responses to customer service inquiries.

• Other necessary purchase-related communications.

These messages are intended to support transactions and provide relevant service information rather than deliver promotional content.

9. Information Security

We recognize that personal information should be handled with appropriate care.

We use reasonable administrative, organizational, and technical measures intended to reduce the risk of unauthorized access, disclosure, alteration, loss, or misuse of personal information.

Depending on the services and systems involved, these measures may include access controls, service-provider arrangements, operational procedures, and other safeguards appropriate to the circumstances.

However, no internet transmission method, electronic communication channel, or information storage system can be guaranteed to be completely secure.

For this reason, we cannot promise that information will be protected against every possible security incident.

Your Role in Protecting Personal Information

Customers can also take reasonable precautions when using our website.

We recommend:

• Keeping account passwords confidential.

• Avoiding the use of shared or unsecured devices for sensitive activities.

• Checking that website addresses are correct before entering information.

• Avoiding the transmission of confidential payment details through ordinary email.

• Reviewing purchase confirmations and transaction records.

• Contacting us if unusual activity relating to an order or account is noticed.

If you believe that your personal information may have been compromised in connection with your interaction with our store, please contact us so that we can review the matter and consider appropriate measures.

10. Children's Privacy

Our online store is intended for a general audience and is not specifically designed to collect personal information from children under 13 years of age, or any higher minimum age that may apply under local privacy laws.

We do not knowingly collect personal information from children in circumstances that violate applicable legal requirements.

If you believe that a child has submitted personal information through our website without appropriate authorization, please contact us.

Email: service@iqvori.com

Please provide relevant details so that we can review the circumstances and determine whether any appropriate action is required.

Where necessary, we will take reasonable steps to address the matter in accordance with applicable privacy laws.

11. International Information Transfers

The iqvori online store is operated by Weifang Yuezhou Digital Technology Co., Ltd., based in Weifang, Shandong Province, China.

Certain service providers involved in operating our ecommerce platform, processing payments, supporting website functions, or delivering orders may operate in other countries or regions.

As a result, personal information may be transferred to, stored in, or processed in jurisdictions outside the country where a customer resides.

Different countries may have different privacy regulations and information protection requirements.

Where personal information is transferred internationally, we will take measures required by applicable law to support lawful transfers and provide appropriate safeguards where necessary.

Customers should understand that information may be processed in more than one jurisdiction depending on the services involved in their transactions.

12. Links to External Websites

Our website may contain links to other websites, payment services, social media platforms, or external online resources.

These websites and services may be operated by independent organizations and may follow privacy policies and information-handling procedures different from those of iqvori.

We are not responsible for every privacy or security practice used by external websites that we do not operate or control.

When leaving our website, we recommend reviewing the privacy policy, terms of use, and relevant security information of the external service before submitting personal information.

The inclusion of an external link does not necessarily mean that iqvori controls or endorses every information-handling practice of the linked service.

13. Changes to This Privacy Policy

Our website, business operations, service providers, and information-handling practices may develop over time.

Changes may occur because of:

• Updates to our ecommerce platform.

• New website functions or services.

• Changes to payment or shipping arrangements.

• The introduction or modification of website technologies.

• Changes in business operations.

• Updates to applicable privacy laws and regulations.

• Changes to our information retention or security practices.

For these reasons, we may revise this Privacy Policy when necessary.

The latest version will be published on this page. Where appropriate, an updated revision date will also be displayed.

If a significant change requires additional notice or consent under applicable law, we will provide the relevant information through an appropriate communication channel.

We encourage visitors and customers to review this page periodically so they remain aware of our current privacy practices.

14. Contact Information and Business Details

If you have questions about this Privacy Policy, wish to submit a privacy-related request, or need clarification concerning our handling of personal information, please contact us through the details below.

Brand Name:

iqvori

Legal Company Name:

Weifang Yuezhou Digital Technology Co., Ltd.

Registered Business Address:

Room 9001, No. 200 Shengli West Street, Nanguan Subdistrict, Weicheng District, Weifang, Shandong, China.

Customer Support Email:

service@iqvori.com

For privacy-related inquiries, please describe your question or request clearly so that our team can identify the relevant matter.

We may request additional information where reasonably necessary to verify your identity or process your request.

Our Approach to Privacy and Responsible Data Use

At iqvori, we understand that customer confidence is built through clear communication and responsible business practices.

We aim to explain our information-handling practices in an understandable way, use personal information for relevant purposes, and respect the privacy choices and rights available to individuals under applicable laws.

Whether you are browsing our textile collections, completing an order, or communicating with our customer service team, we recognize the importance of treating your information with care.

We encourage customers to read this Privacy Policy together with our Terms of Service, Shipping Policy, Return and Refund Policy, and other relevant store documents to gain a better understanding of how our online store operates.

Thank you for visiting iqvori and taking the time to understand our privacy practices.

iqvori
Operated by Weifang Yuezhou Digital Technology Co., Ltd.